BASF’s regional division EMEA Europe, Middle East, Emerging Europe and Africa. BASF operates in more than 50 countries in the region. For BASF the EMEA region is our most important market.
What you can expect
The successful candidate will be required take full ownership/responsibility of all back office processes from customer order receipt to payment receipt. Ensure a customer focused business environment, taking BASF’s business interests into account. Core responsibilities will include the following:
- Ensure effective Sales Order Management for Imports and Exports
- Taking ownership and resolving all local and export sales and customer related queries through the available BASF channels and service platforms
- Proactive order monitoring and keeping customers and AM updated with regular information pertaining to Local and Export shipments
- Prepare Export Pro Forma invoices upon request on SAP and understand Inco-Terms, (L/C, CAD)
- Understand and manage high complexity in the Sub-Saharan export processes with customers
- Interaction & cooperation with relevant internal interfaces / service units & external inspection agencies
- Cross-check the Export documentation before it is sent to the customer / bank
- Monitor consignment stock levels with customers & ensuring accurate month-end consignment usage
- Ensure all export related documents are couriered on time & maintaining up-to-date document filing system
- Proactive Credit Management: monitoring customer overdues, resolving account related cases (e.g. debit, credit notes,) and communicating with Credit Management in relevant regions
- Non-Conformance Management: Process non-conformance / customers claims (NCM). On time, accurate and visible reporting on related information
- Cooperation in sales related projects and on time feedback with stock variances
- Ensuring Customer Master data is up to date and correct always
- Handling of customers sample request and ensuring timeous delivery of sample to the customer.
What we expect
- Higher National Diploma or Diploma in Sales, Logistics, Supply Chain or Business Admin preferred
- 4 – 6 years’ experience with proven track record in Sales or Supply Chain
- Self-motivated, result orientated, high attention to detail and able to work under pressure
- Excellent communication and customer management skills
- Solid SAP experience and Microsoft Office computer skills
- Strong interpersonal, organizational and project management skills
- Fluent English (written and oral)
We offer
Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team. Competitive compensation including attractive benefits as well as excellent career opportunities in an international company.
BASF is an equal opportunity employer. We embrace diversity & the principles of employment equity.
Closing date for applications: 29 March 2019
Apply here!