Customer Service Officer – Durban

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We are the world’s leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance, but also your personality matter to us. At BASF, careers develop from opportunities. BASF is an equal opportunity employer which we embrace diversity and the principles of employment equity.

BASF’s regional division EMEA Europe, Middle East, Emerging Europe and Africa. BASF operates in more than 50 countries in the region. For BASF the EMEA region is our most important market.


What you can expect

The successful candidate will work together with customers and supplier relations within the BASF Agricultural Specialities environment. Core responsibilities will include the following:

  • Emergency Response system management (i.e. Being fully conversant with the site emergency response plan and proficient with duties related to front desk responsibilities)
  • Guest Relations (i.e. Meet with visitors & professionally process their requirements, arrange suitable catering)
  • Front Desk formalities (i.e. take full ownership of this responsibility & suggest and implement approved initiatives, further duties will include, but not limited to managing incoming calls, co-ordinating visitors to site)
  • Courier Services (i.e. arrange courier services for the site, like R&D samples/documentation, ensure on time collection, track until point of delivery & inform respective initiator of both progress & delivery completion)
  • Assist Business Centre with month end closing as per agreed monthly time-lines & SOP’s. These may include, but not limited to: Goods receipting/Closing of completed purchase orders/Revision of PO delivery date/Accrual review & submission
  • Process Technical, CAPEX, Raw, Packaging and Maintenance order requisitions & RFQ’s between BAS and Procurement (in line with SOP & rules of segregation)
  • Expediting PO’s (stock/non-stock & service) Follow up with vendor within a week of expected delivery & inform requisitioner of status
  • Thorough, detailed capturing of Supply Chain related NCM incidents and expedite through investigation to completion (Proficient with detailed root cause analyses techniques)
  • Standard Operating Procedures – writing & modifying related SOP’s, in line with ISO standard, as required


What we expect

  • Preferably have worked within a world-class manufacturing environment
  • A Higher National Diploma/Diploma in Sales/Logistics/Supply Chain/Business Administration
  • 5 years customer service related experience in a world class, quality & EHS driven manufacturing environment
  • Experience with Incoterms related to all transport modes & import/export regulations related to Africa, America, Canada, United Kingdom, Australia and Europe
  • Experience related to import/export permit requirements
  • Solid SAP & Microsoft competence


We offer

Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team. Competitive compensation including attractive benefits as well as excellent career opportunities in an international company. BASF is an equal opportunity employer. We embrace diversity and the principles of employment equity.


Closing date for applications: 10 December 2019

Apply here!

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