Platinum Credit Ltd
Vacancy: Customer Service Consultant
Platinum Credit Ltd invites applications from qualified candidates for the position of Customer Service Consultant.
Reporting Line
- Reports to: Customer Service Supervisor
Job Purpose
The job holder is responsible for interacting with customers to provide information in response to inquiries about services, as well as handling and resolving complaints.
Duties and Responsibilities
- Ensure that appropriate changes are made to resolve customers’ problems
- Resolve customer service issues and complaints
- Provide customers with service information and offer multiple solutions to the same problem
- Capture new loans for walk-in clients
- Ensure a reduction in the number of complaints and queries to promote customer satisfaction
- Communicate with customers by telephone or in person to provide information about Platinum Credit Ltd services, take orders, or obtain details of complaints
- Contact customers to respond to queries
- Maintain records of customers, including details of inquiries, complaints, comments, and actions taken
Requirements
- Bachelor’s Degree in a relevant field or a Customer Service Certificate
- Minimum of two (2) years’ relevant working experience in an organisation of similar size
Key Competencies
- Proficiency in Microsoft Office Suite
- Dependability
- Self-control
- Concern for others
- Problem-solving skills
- Stress tolerance
Behavioural Competencies
- Excellent communication skills
- Integrity and professional ethics
- Teamwork skills
- Attention to detail
How to Apply
Submit the following documents:
- Curriculum Vitae (CV)
- Cover letter
- Copy of ID
- Certificates and academic transcripts
Send applications to: [email protected]
Tel: +266 5201 1005
Closing Date
22 June 2026