Location: 100% Remote
Duration: 3 Month Contract with possibility for extension
Start Date: Tuesday 4/7/2020
Interview Method: GO TO WORK after a call with Brooksource recruiter
Pay Rate: $17/hr + a $1/hr completion bonus to be paid at the end of the contract
Job Description: Brooksource is looking for individuals to assist in the COVID-19 emergency response by working in a COVID-19 Call Center. These individuals will be responsible for yielding calls and responding appropriately to questions and inquiries from the general public and escalating calls to the proper tiers. This will be a tier 1 support level role.
Responsibilities:
· Managing a large amount of inbound calls in a timely and considerate manner
· Obtain customer information by answering telephone calls, interviewing, and verifying information.
· Informing customer of proper procedures, answering questions, and providing information.
· Determining proper escalation point and routing calls appropriately based on information received during interview.
Minimum Requirements:
· Call Center or customer service experience preferred
o Must be comfortable in a call center environment
· Stable Internet Connection
· Experience handling a large volume of calls
· Valid U.S. Telephone number
· Working Laptop or Desktop
· Stable Cell Phone or landline connection
Covid-19 CSR Minimum Requirements Questionnaire:
· Do you have a stable internet connection above a minimum of 10MB download and 1MB of upload speed?
o What is your current speed?
· What size environment have you supported in your previous role(s)?
· What type of Call Center Technologies/Operating Systems are you most familiar with?
· What was your average call volume? Per hour?
· How many years of experience do you have supporting end users or customers via telephone/remote?
· What ticketing systems do you have experience with?
· Do you have a reliable cell phone and laptop/desktop?
- Would you be open to working overnight shifts?
Job Types: Full-time, Contract
Salary: $16.00 to $17.00 /hour
Experience:
- call center: 1 year (Preferred)
Shifts:
- Morning (Preferred)
- Mid-Day (Preferred)
- Evening (Preferred)
- Graveyard (Preferred)
Working Days:
- Monday (Preferred)
- Tuesday (Preferred)
- Wednesday (Preferred)
- Thursday (Preferred)
- Friday (Preferred)
- Saturday (Preferred)
- Sunday (Preferred)
Application Question:
- How many years of experience do you have supporting end users or customers via telephone/remote?
Full Time Opportunity:
Additional Compensation:
Work Location:
Benefits:
- Work from home
- Flexible schedule
- Other
This Job Is:
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Schedule:
- Monday to Friday
- Day shift
- Night shift
- 8 hour shift
- Overnight shift
- Other
Work Remotely: