As a Customer Service Agent, your role will be to focus on providing the correct resolutions for both customers and the business. You will handle customer relationships and assist with their individual service needs whilst delivering best-in-class customer service.
Please note: This opportunity is both short-term and remote.
Responsibilities
- Handle specific Inbound/Outbound calls from customers
- Recognize individual customer service needs and resolve their inquiry
- Provide resolutions at the first point of contact, avoiding transferring the call or having customers call again
- Handle complaints and call out any issues where appropriate
- Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customers
- Maintain and update customer related information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call
- Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate
- Acquire detailed knowledge of product ranges and services to provide excellent service
- Serve customers across the product portfolio and resolve a wide range of common inquiries
Qualifications
- High School Diploma
- Experience in contact/call center
- Good/Excellent Computer Skills
- Ability to work with MS Word, Excel and Power Point
- Effective time management and self-accountability
- Excellent Written and Verbal Communication Skills
- High level of professionalism
We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Job Type: Full-time
Salary: $16.00 /hour
Experience:
- Customer Service: 3 years (Required)
Work authorization:
Work Location:
Benefits:
Communication method(s) used:
Schedule:
- Weekends required
- Holidays required
- Night shift
- Overtime
- Overnight shift
Work Remotely:
- Temporarily due to COVID-19