We offer the leading SaaS platform to build and manage digital sales assistants for the web, mobile, chatbots, voice-enabled devices, and in-store use. These intelligent, conversational solutions engage buyers, ask the right questions in the right moment, and guide them to the right products, services or solutions.
There’s a lot that goes into “making complex look simple”, which is why we’re looking for a Customer Onboarding Specialist – a dynamic and empathetic professional with excellent communication skills, a passion for outstanding customer service and a bit of fanaticism for technology and innovative solutions. As a Customer Onboarding Specialist, you will make customers successful on our platform. This involves both conceptual as well as technical consultative support and a high level of understanding for their business and goals.
Your responsibilities:
- Onboard, train and educate new customers on our Digital Sales Assistant platform
- Accompany customers throughout the implementation and optimization of their Digital Sales Assistants, give tips and best practice insights
- Identify optimization opportunities, develop and execute optimization strategies
- Run project kick-offs, and lead implementations of Digital Sales Assistants
- Increase onboarding effectiveness by contributing to process and product improvements
- Achieve the highest level customer satisfaction throughout all phases and create long-term success stories
Your profile:
- Graduate or career-starter with first professional experience
- 1-2 years of experience in B2B SaaS, eCommerce, Tech, Digital Consulting or similar
- Must be based in Boston or same time zone (Eastern Time)
- Great customer-service skills (high level of empathy)
- Excellent communication skills
- Analytical mindset with creative ideas for continuous improvements
- Relationship builder that can precisely and concisely express ideas and create trust
- Experience in Account Management, Project Management, Performance Marketing, Digital Marketing, Customer Success, eCommerce or Sales would be a plus
- Education: Bachelor’s degree in a relevant field, e.g. business, sales, marketing, e-commerce, computer sciences etc
What we offer:
- Innovative working environment at a global market leader
- Small, international and friendly teams
- Fun and collaborative environment
- Non corporate style – no suits or chunky ties
- Remote work, occasional travel to our offices possible
- Career growth paths for high-performers
- Competitive salary
We are on a mission to change the way people shop and decide. Because we are facing new exciting tasks every day, we need people like you to help us to provide the highest quality solutions for our clients.
Sounds like a good challenge? Apply today!
Apply here!