*Who We Are
Project: Yourself is an ecommerce and digital education brand focused on personal growth through ancient wisdom. We believe the majority of humanity’s modern challenges can be solved by harnessing timeless modalities like meditation, yoga, sacred geometry, Ayurveda, and more.
Our mission is to bring ancient wisdom back to the forefront of modern civilization. We do this in a variety of ways, including:
- We travel the world and curate consciously made items infused with ancient wisdom – like wearables, crystals and semi-precious stones, home decor, and more. Each item is then blessed with healing Reiki energy by Buddhist monks.
- Transformational Training
- We produce online training programs designed to reconnect people with their fullest potential, so they can heal, achieve, connect, and contribute on a higher level.
- omClub is our membership program featuring special monthly curations and training, plus friendship with our global community.
- The Shah Education & Exploration Foundation (SEEF) is our nonprofit sister organization that supports underserved communities in becoming global ambassadors for ancient wisdom.
Our Core Values
Purpose with Passion
Transformational Growth
Collaborative Connected Community
Cosmic Belonging
Sense of Wonder
Our Vision Statement
To be the #1 wellness movement that elevates people’s purpose using our technology platform to make the world a better place.
We are committed to engaging our community through immersive and life-changing brand experiences. Our ideal Customer Experience Officer is someone who can work with us to strategize, execute, and optimize these experiences.
Our Ideal Candidate…
- Is deeply passionate about ancient wisdom, wellness, and personal growth
- Has knowledge in various modalities within our niche (e.g. meditation, yoga, Ayurveda, etc.)
- Has an authentic desire to help and uplift humanity
- Has excellent project management skills
- Works well in a team; can delegate and manage people effectively (you’ll have 6 team members working under you)
- Has exceptional follow-up skills
- Is capable of understanding our products, and has an eye for sourcing and conceptualizing new products
ACCOUNTABILITIES
- Average Order Value (AOV)
- Customer Acquisition Cost (CAC)
- Return On Ad Spend (ROAS)
- Churn (for subscription service)
KEY RESPONSIBILITIES (Managerial, Supervisory, Operational)
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Product management will require creativity, attention to detail, strong communication skills, and a finger on the pulse of trends in fashion, jewelry, totems, and other product categories coveted by personal growth-inclined consumers. Together we will focus on curating products that engage our audience, speak to them on a deeper level, and give them what they need, when they need it. Responsibilities include:
- Product title and description
- Manage external agency requests and deliverables
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- Content Calendar Management
You will be tasked with managing and writing newsletters, blog content, and other consumer-facing deliverables and creatives. You will have a creative team to assist with visuals and layout. Responsibilities include:
- Product advertisement videos and pictures
- Product related content videos
- Product related blog posts
- Weekly newsletter and product email
- Delivered in accordance with our brand DNA
- Monitoring products that get a good response, and advertising them further
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We have two Facebook groups you will be tasked with managing and nurturing. Aside from email, our Facebook groups are an additional way we stay in touch with our audience. Facebook is an essential part of our customer experience and customer support. Responsibilities include:
- Product-related customer support insights
- Build community through customer support
- While customer support is managed by operations, our ideal candidate will have ideas on how to improve the customer experience through our support agents by working with them to understand our customers needs.
- Create Monthly Content for our monthly subscription members
You will work with our COO directly, using several measurement tools including Google Analytics, Facebook Analytics, Shopify, and NMI. You’ll also work with our data analyst, who will help you prepare reports for the marketing department. Responsibilities include:
- Social Media KPIs (views, shares, engagement, etc.)
- Product sales and conversion rates
- Customer Support product scores
KNOWLEDGE AND EXPERIENCE REQUIRED:
- Must have at least three (3) years’ experience in a large organisation in an active commercial environment
- Bachelor’s Degree in Communication or any other related field.
- Intimate knowledge of personal growth
OTHER SKILLS/COMPETENCIES REQUIRED
- Experience with customer management, marketing and relationship management teams.
- Good interpersonal and communication skills.
- Proactive approach to problem solving.
We honor and respect humanity’s diversity: all suitably qualified applications are welcome. Thank you for your interest in joining our mission.*
Job Type: Full-time
Work Location:
- Multiple locations
- Fully Remote
Work environment:
Communication method(s) used:
Job Duties:
- Collaborate with management teams to stay updated on new products, services, and policies
Schedule: