Customer Contact Coordinator – Jet Park
Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area. This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintain solid relationships with the customer base.
- Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
Customer account reconciliations
Conducting Online Visits and Scheduled calls and providing feedback and corrective recommendations to the customer and Business Manager
Identification and Investigation of credit equipment balances
Analysis and resolution of suspended movements
Investigate and resolve queries from the business & customers
Follow up with customer and business to ensure the recommendations are adhered
Accurate processing of client requests on Siebel
Electronic System Support to local client base
Manage the helpdesk function (if applicable)
General office administration such as switchboard, filing and other duties
Participate in Team Projects
Serve as backup for TEMS and other staff within the team
Assist in any other task as delegated by management
Working under pressure
Working in a team
Deadline Driven – Strict SLA’s
Matric & a Diploma Essential. Preferably studying towards a business-related degree.
Manual Drivers Licence
3-5 years Basic Accounts & Reconciliation, including general office duties 3 years Customer Service Experience
Skills and Knowledge
Excellent communication skills at all levels
Knowledge of Siebel, Portfolio and EDI would be an advantage; proficiency in Word & Excel is preferable.
Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.
Preferred Level of Work Experience
3 – 5 years
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected]