Customer Contact Coordinator -mat leave cover

Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world’s most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit www.brambles.com.

Job Description

Customer Contact Coordinator – Jet Park

Position Purpose

Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area. This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintain solid relationships with the customer base.

Responsibilities include:

• Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues

• Customer account reconciliations

• Conducting Online Visits and Scheduled calls and providing feedback and corrective recommendations to the customer and Business Manager

• Identification and Investigation of credit equipment balances

• Analysis and resolution of suspended movements

• Investigate and resolve queries from the business & customers

• Follow up with customer and business to ensure the recommendations are adhered

• Accurate processing of client requests on Siebel

• Electronic System Support to local client base

• Manage the helpdesk function (if applicable)

• General office administration such as switchboard, filing and other duties

• Participate in Team Projects

• Serve as backup for TEMS and other staff within the team

• Assist in any other task as delegated by management

  
  Challenges

  Working under pressure

  Working in a team

  Deadline Driven – Strict SLA’s

  
  Qualifications

  Matric & a Diploma Essential. Preferably studying towards a business-related degree.

  Manual Drivers Licence

  
  Experience

  3-5 years Basic Accounts & Reconciliation, including general office duties 3 years Customer Service Experience

  
  Skills and Knowledge

  Analytical Skills

  Excellent communication skills at all levels

  Knowledge of Siebel, Portfolio and EDI would be an advantage; proficiency in Word & Excel is preferable.

  Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.

Preferred Education
Associates
Preferred Level of Work Experience
3 – 5 years
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].