LESOTHO ELECTRICITY COMPANY (PTY) LTD
VACANCIES
CUSTOMER CONSULTANT (4 POSITIONS)
In the Customer Experience Division
Reference: ECED: CSD 0018
Applications are invited from suitably qualified Lesotho Nationals for the above-mentioned positions. The positions are tenable in the Customer Experience Division. The incumbents will be responsible to the respective Service Centre Supervisors.
Applicants may be expected to work in any LEC depots throughout the country.
QUALIFICATIONS, EXPERIENCE & OTHER REQUIREMENTS
- BComm Accounting / BA Economics / Business Studies.
- Two years’ experience in a customer care environment.
- Proficiency in MS Office packages and SAP.
- Highly numerate and good reporting skills.
- Valid driver’s licence.
KEY PERFORMANCE AREAS
Processing Applications
- Assist customers in completing service application forms.
- Register the forms and forward them to the Credit Control Department for credit arrangement.
- Receive feedback from the relevant departments and communicate it to customers.
- Create Business Partners, Connection Objects, and update customer statuses in SAP.
- Keep records of applications for survey and service connection.
- Receive surveyed quotations and inform customers.
Administer Queries
- Register customer queries, faults, and complaints in the OS Ticketing system and follow up with relevant departments to ensure timely resolution.
- Liaise with third-party agents on customer queries, complaints, and service-related matters.
Credit and Prepayment Functions
- Create and maintain customers’ credit accounts.
- Assist customers in filling and submitting credit application forms.
- Verify customer information and supporting documents for completeness and accuracy before account creation.
- Reconcile customer accounts prior to payment processing to ensure account accuracy and resolve any discrepancies.
- Process and issue tamper resets, key changes, and clear resets.
Customer Care and Issuing of Petty Cash
- Safeguard and issue petty cash in accordance with company policies and procedures.
- Respond to customer enquiries and resolve customer complaints in accordance with established procedures.
Daily Reporting and Meter Registration
- Capture information from meter advice forms into the relevant system.
- Exchange faulty meters.
- Compile and produce daily reports.
HOW TO APPLY
Interested suitably qualified candidates must email their applications, together with their educational certificates and transcripts, to [email protected] on or before 15 October 2026.
To apply, candidates MUST download and fill in an application form accessible on the company’s website: www.lec.co.ls
Then click on Opportunities, followed by Careers, to retrieve the form.
ENQUIRIES
5227-4004 or 5227-2147