Customer Care Center (CCC) Planner – HealthSystems

Job Title

Customer Care Center (CCC) Planner – HealthSystems

Job Description

Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.
Philips Africa comprises all 54 countries of Africa, from the Cape to Cairo, and from the Atlantic to the Indian Ocean. Philips Africa is headquartered in Johannesburg, South Africa and it has a direct presence in four other African countries, in the cities of Accra, Casablanca, Cairo and Nairobi.

Currently we have the opportunity for a dynamic Customer Care Center (CCC) Planner to join our South African team in Johannesburg.

In this role you will have the opportunity to handle Directs telephone contacts or written inquiries and dispatch them to appropriate personnel. You may as well answer non-technical questions regarding company products and you will maintains log of incoming “hotline” contacts

You will be reporting to the Customer Care Center Manager

You are responsible for (but your tasks are not limited to):
Handling critical escalations by phone and emails, for self and team members, providing alterative solutions based on available options with a in-depth understanding on KPI impacting performance

Providing recommendations & suggestion based on issues/escalations raised.(Process & Product)

To succeed in this role, you should have the following skills and experience:

University degree

Minimum 2 years’ experience in a fast-paced international organization in Customer Service/Call-Center is a must

Excellent oral and written skills

Advanced experience in working on Excel is a must along with strong attention to details

Honesty and reliability

Excellent interpersonal skills and friendly and outgoing personality

In return, we offer you the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Only apply for this role if you are a South African Citizen by birth or Naturalization prior to the 27 April 1994.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.


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