Accountable for the delivery of Customer Service Excellence. Manage all export orders. Liaising with Customers directly, to ensure all orders for the month are allocated & processed. Ensure the delivery of high CCFOT at optimal costs and ensure quality, environment safety and health standards are met as per the Unilever guidelines. Efficient and accurate handling and delivery of customer orders.
JOB SUMMARY:
- Complete accountability for the order cycle and the implementation of customer service offerings as agreed in the Customer Business Plan
- Support the Supply Chain Lead & Manager in developing strong working relationships with CSE stakeholders
- Understand Customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) to develop opportunities for reduced cost to serve, or improved service, forecast bias or on-shelf availability
- Providing operational guidance and support to ensure an efficient order cycle is maintained – including capturing, processing and fulfilling all orders and deliveries within our trade terms guidelines. Resolve escalated operational issues internally and with Customer; anticipate and prevent future problems
- Work closely with external customer contacts to ensure that a solid relationship is achieved and maintained through both periods of good and poor customer service. At all times seek to proactively improve delivery and make both parties supply chains more efficient. At times of poor service take the lead to ensure issues are well explained to the customer with a clear communication of resolution timings and next steps
- Be the main contact point for the Customer Development Manager for customer service issues
- Build strong relationships with the Planning Team to maintain a category perspective
- Ensure timely delivery of CSC metrics and issues summary to the Supply Chain Lead and Manager
- Delivery of Customer Service, Supply Chain Innovation Priorities, Customer Profitability, Forecast Accuracy and On-shelf availability for customers
- Manage 3PL for warehousing and transportation
- Delivery of Supply Chain elements of Joint Scorecards with their Customers (service, efficiency, OSA)
- Ensure, through liaison with the Category Planning Teams, that the Customer Replenishment Specialists insight into customer specific requirements are built into the ERP
- Ensure alignment of Logistic Efficiency and Payment terms to reality, driving for mutual benefit wherever possible
- Resolution of any Customer Service issues with support of Customer Service Executives
- Maintain up-to-date and accurate master data for customer ship-to and sold-to data plus relevant EDI mechanisms
- Clearly defined service standards for Customers
- Managing 3PL for Warehousing and Transportation and oversee Order To Cash
- Manage the day to day deliver operations to achieve high levels of Customer Service at optimal costs
- Ensure distribution of products on time and in full within the required conditions Dispatch rate of higher than 95%
- Drive CCFOT (Customer Case Fill On Time); Working Capital (Stock) reduction and CEPs (Cost Effectiveness Programs)
- Build and Sustain collaborative/ productive relationship with Unilever Customers; 3PLs to drive service levels, costs, efficiencies, process simplification and loss reduction from CCFOT analysis
- Determine and optimize the warehouse and transport capacity with 3PL’s
- Ensure all operations in Warehouse and Distribution are within the agreed SHEQ and food safety guidelines; lead the TPM activities in the warehouse
- Conduct periodic stock count and reconcile physical, 3PL and UL system stocks to ensure stock accuracy
- Monitor and organize FIFO applications in the warehouse operations
- Organize collection of pallets from customers and ensure pallet supply is as per production plan
- Assign reason codes for stock returns and rejections at the time of receiving goods returns
- Coordinate shipment of finished goods from the factories to the warehouse
- Ensure that site contingency plan is live and maintained
- Manage all government / local relations for site operations
- Manage the effective processing of supplier invoices and payments to 3PLs; customer claims
- Ensure appropriate stock provisions are made in books for SLOB’s. Ensure timely initiation of disposals to minimize losses
- Implement procedures and policies
- Export KPI reporting
KEY REQUIREMENTS:
- Completed Degree Business Administration / Supply Chain/ Logistics
- APICS Qualification will be an advantage
- 3-5 Years in FMCG Supply Chain Operations (Planning, Customer Service, Logistics)
- Managing 3PLs experience
- Planning experience
- Exposure to Order to Cash, Procure to pay cycle
- Budgeting & Planning
- SAP ERP, APO experience
- Commercial Acumen
- People Management
- Market and Customer orientation
CLOSING DATE: Friday, 19 February 2021
APPLICATION PROCESS:
Please apply online and add your PDP & Talent Profile if possible. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application.
By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.
Unilever is an equal opportunities employer and committed to diversity and inclusivity in the workplace. We are intentional in employing the best talent that reflect the demographics of our country. We therefore invite applications from all candidates representing diversity of age, sex, disability, sexual orientation, race, religion or belief. When appointing potential candidates, the South African Employment Equity and Broad Based Black Economic Empowerment Legislation will be considered.
We are required by law to verify your ability to work lawfully in South Africa. If you are applying as a Foreign National, please note that you may be requested to provide supporting documents supporting this. Should you require additional information, please contact Nathan Beru Talent Advisor: [email protected] / 031 344 0415