Credit & Operations Assistant
Organisation: Agile Finance (Pty) Ltd
Agile Finance (Pty) Ltd is looking for a reliable, experienced, and detail-oriented individual to join its growing team as a Credit & Operations Assistant.
Agile Finance is building a modern, technology-driven financial services company focused on responsible lending, strong risk management, operational efficiency, and improving access to financial solutions.
The successful candidate will support the day-to-day operations of Agile Finance, ensuring that lending processes, internal systems, agent coordination, and customer interactions run efficiently.
Key Responsibilities
Credit and Lending Operations
- Assist with loan application reviews and processing.
- Support credit assessment and risk control processes.
- Review customer information and supporting documentation.
- Assist with customer verification and contract processes.
- Monitor loan performance and repayment activities.
- Maintain accurate and confidential credit records.
- Support responsible lending decisions through proper analysis and controls.
Operations and Administration
- Manage daily operational activities and follow-ups.
- Maintain organised records, reports, and internal documentation.
- Coordinate workflows and ensure operational tasks are completed.
- Prepare operational reports and provide insights to management.
- Identify process improvements and support the implementation of better systems.
- Assist with maintaining operational standards and procedures.
Agent Network Support
- Support the onboarding and coordination of Agile Finance agents.
- Communicate processes, requirements, and updates to agents.
- Monitor application quality and ensure proper procedures are followed.
- Track agent activities and support performance reporting.
Customer and Partner Support
- Assist customers throughout the lending process.
- Handle customer enquiries professionally and confidentially.
- Support relationship management with customers and partners.
- Ensure customers receive accurate information and guidance.
Requirements
- Minimum of two (2) years’ experience in microfinance, lending, financial services, or a related industry.
- Understanding of:
- Credit processes.
- Risk management.
- Financial operations.
- Customer verification.
- Documentation and controls.
- Strong organisational and administrative skills.
- Ability to manage multiple responsibilities and prioritise tasks.
- Strong attention to detail and confidentiality.
- Good communication, analytical, and problem-solving skills.
- Ability to work independently and take ownership.
- Professional attitude and willingness to learn.
AI-Powered Workplace
Agile Finance believes the future of work combines human intelligence with artificial intelligence.
The successful candidate will have access to modern AI tools and will be expected to use them daily to:
- Improve productivity.
- Analyse information faster.
- Automate repetitive tasks.
- Improve reporting and documentation.
- Support better decision-making.
However, the organisation believes that human judgement, experience, and relationships remain essential. The successful candidate must be able to go beyond what AI can do through:
- Critical thinking.
- Ethical judgement.
- Ability to understand people and situations.
- Strong decision-making ability.
- Ownership and accountability.
AI will support your work, but your experience and judgement will drive success.
Application Requirements
Applicants should submit:
- Updated Curriculum Vitae (CV).
- A short motivation letter explaining their suitability for the role.
- Copies of relevant qualifications and certificates.
Shortlisted candidates will be required to provide:
- Certified copy of their identity document (ID).
- Certified copies of educational certificates.
- Any additional supporting documents required for verification.
Please include your expected monthly remuneration in your application.
Recruitment Process
- Applications will be reviewed as they are received.
- Only shortlisted candidates will be contacted for the next stage of the recruitment process.
- If you do not receive communication after 10 August 2026, please consider your application unsuccessful.
- Agile Finance reserves the right to close the recruitment process once a suitable candidate has been identified.
Location
Maseru, Lakeside
Work Arrangement
Office-based
How to Apply
Send your application to:
Email: [email protected]
Office Phone: +266 2734 0333