Position: Credit Control Manager
Department: Finance
Reports To: HOD – Finance Operations
Main Purpose:
To manage the credit granting process, data analysis, reporting, debt collection, and provide debtors’ information for litigation purposes in line with ETL Credit Policies and Procedures. The role also involves strategic positioning, growth, and revenue management.
Major Tasks:
• Implement a robust credit management strategy through a proactive and continuous approach to risk identification, impact assessment, and mitigation of credit-related risks.
• Lead the credit granting process, monitor customer accounts, evaluate creditworthiness, and design effective credit scoring models.
• Effectively apply accounts receivable operational standards, including litigation protocols and relevant international frameworks, while ensuring strict adherence to internal controls and applicable regulatory requirements.
• Implement effective collection strategies to optimize debt recovery, while ensuring accurate and timely invoicing and account reconciliation to maintain financial integrity and operational efficiency.
• Enhance accuracy and efficiency in tracking outstanding debts by leveraging technology to streamline the debt collection process.
• Build and maintain strong relationships with key stakeholders in the credit control process.
• Ensure accurate calculation and recording of provisions for bad debts and prepare detailed justifications for write-offs for debts deemed irrecoverable, in line with financial policies and risk management practices.
• Periodically review the Credit Policy and related procedures to ensure they remain effective and aligned with business objectives.
• Prepare and submit comprehensive, accurate, and timely management and board reports.
Educational Qualifications & Experience:
• Degree in Finance, Sales, Risk Management, or equivalent qualification from a reputable university.
• 4 to 6 years experience in Credit Control, Finance, Risk Management, Sales or similar environment.
• At least 2 years experience in managerial position.
Knowledge Areas & Competencies:
• Adequate knowledge of Internal Financial and Billing systems (Z-Smart, Oracle).
• Debt collection methods.
• Excellent verbal and written communication skills.
• Ability to plan and organize tasks effectively.
• Strong negotiation skills.
• Ability to solve problems efficiently.
• High level of accuracy and attention to detail.
• Strong analytical and data interpretation skills.
Interested applicants should submit their consolidated curriculum vitae not exceeding a maximum of five pages, two (2) reference letters, certified copies of academic certificates, transcripts and certifications to [email protected] on or before Friday, 22nd August 2025.
Candidates who have not been contacted by Friday, 29th August 2025 should consider their applications not successful.