Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Remote in the Raleigh/Durham, NC area
Position Title: Creative Agency Operations Coordinator
Req: 25936
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.
We are looking for an Operations Coordinator who has a passion for consistently optimizing processes that drive operational excellence. The role is Remote only to the Raleigh/Durham, NC area. T his exciting and adventurous position would throw you right in the middle of the Cisco’s in-house creative agency fast-paced and detailed-oriented environment of Operations. Your responsibility would be to immerse and integrate yourself into all facets of Operations with focused emphasis on teamwork to ensure a smooth execution of operational initiatives and innovation .
RESPONSIBILITIES
- Provides administrative and clerical support to Operations Team as needed including taking meeting notes/minutes, coordinating meetings, and driving progress of various operational action items.
- Assist with tracking supplier and freelancer payments as well as reviewing and auditing Statement of Work (SOW).
- Support Operations team with financial-related activities, cross charging, accruals and forecasting.
- Supports Operations Team project management including project development, documentation, execution, and closeout.
- Work closely with project leads to ensure that projects/activities meet objectives within agreed budgets and timelines. Keep open line of communication with project participants and stakeholders.
- Develops, documents, implements and administers organization’s standard operating procedures (SOPs).
- Oversees various operational dashboards/reports, and analyzes trends for proactive decision making.
- Support Operations Team communications and information management strategy by drafting and sending written communication and corresponding with internal stakeholders.
- Maintain and manage organization’s internal web presence with relevant content and help define its evolution as well as roadmap.
- Proactively manage foreseen operational risks, identify alternate solutions and mitigate as necessary.
- Help define the strategy of organizing and distributing files (e, g., project assets) and related project documentation internally, to stakeholders and to external users (e.g., their party entities).
Qualifications:
- Minimum of 3+ years professional experience, preferably in an operational role at a creative agency, in-house creative team or business/entrepreneurial environment
- Must have a bachelor’s degree from an accredited college, university or equivalent
- Established project management and operational excellence experience
- Ability to identify program and/or process issues and opportunities for improvement, align with senior team on solutions, and implement changes appropriately
- Ability to learn quickly and organize, prioritize, meet deadlines, and work autonomously
- Adaptable to changing job responsibilities and/or new project ownership
- Excellent written and verbal communication skills; natural rapport-builder
- Supreme attention to detail and organizational process
- Independent thinker, team player; autonomous executor who follows up and follows through (pro-active)
- Innate integrity and accountability
- Experience successfully managing a broad and varied workload
- Desire to be hands-on in an entrepreneurial fast-paced environment
- Proven skills in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Project management tool experience a plus (e.g., Workfront, MS Project)
- Experience with Digital Asset Management (DAM) a plus
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