Coordinator Public Enterprise and NGO Su
Posting Country: LS
Date Posted: 03-Mar-2023
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Role Purpose
Assist key account managers to gain and keep customers by providing customer service and managing customer accounts. The support specialist is responsible for all after sales support to ensure that the customer queries are attended to and maintain acceptable churn rate.
Key Accountabilities
- Ensure Customer satisfaction and relationship management after sale is completed
- Develop customer service programs in order to provide outstanding service.
- Suggest sales process improvements
- Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
- Budget management and PO initiation
Competencies
- In-depth understanding of sales principles and customer service practices
- Teamwork and motivational skills
- Ability to multitask and make decisions quickly.
Qualifications and Experience
- Degree or equivalent in Sales, Customer care or Marketing
- 3 years’ Experience in Sales, Customer care or Marketing
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.