What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description
Major/Key Accountabilities
The Customer Service ethos is to provide a high quality, first point of contact query resolution for our customers. The team work cross functionally, developing effective working relationships to ensure customer queries are resolved to facilitate customer loyalty and high levels of customer satisfaction. This role suits individuals who have strong interpersonal skills with the ability to build excellent customer relationships. Candidates who are focused on delivering service excellence, problems solving and have a real interest in getting things right for the customer will thrive in this role.
Responsibilities include:
- Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
- Conducting Health Checks and Scheduled calls on customer accounts and providing feedback and corrective recommendations to the customer and Business Manager
- Customer account reconciliations (Master Control Card/Inventory Recon)
- Identification and Investigation of credit equipment balances
- Analysis and resolution of suspended movements
- Investigate and resolve queries from the business & customers
- Follow up with customer and business to ensure the recommendations are adhered
- Accurate processing of client requests on Sales Force
- Electronic System Support to local client base (EDI)
- Manage the helpdesk function (if applicable)
- General office administration
- Participate in Team Projects
- Participate in customer stock counts
- Serve as backup for TEMS and other staff within the team
- Assist in any other task as delegated by management.
Measures
- Customer Satisfaction
- Number of queries resolved, % queries closed within SLA, quality of query resolution
- Improvements suggested and implemented
Scope
The role services over 42 000 accounts in the SSA business between the hours of 7am and 5pm, Monday to Friday, managing in excess of 5000 customer support functions per month.
Qualifications
- Matric + Diploma Essential.
- Preferably studying towards a business degree.
- Manual Drivers Licence
Experience
- 3-5 years Accounts & Reconciliation
- 3 years Customer Service
Skills and Knowledge
- Analytical Skills
- Excellent communication skills at all levels
- Basic IT knowledge
- Time Management & Prioritisation
- Knowledge of Siebel, Portfolio and EDI would be an advantage
- Proficiency in Word & Excel is essential.
- Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.
Languages
English
Zulu, Xhosa & Afrikaans
As an inclusive employer, Brambles wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform your Talent Acquisition Partner of any reasonable adjustments you might need to enable this to happen.
Brambles employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit www.brambles.com.
Preferred Education
Diploma – Accounting
Preferred Level of Work Experience
3 – 5 years
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].