Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
- To ensure that all Digital platform technical related queries/problems received are resolved efficiently within laid-down time frames as per service level agreements and guidelines. Understand the risks associated with dealing with Digital banking technical client queries and dissemination of confidential information.
Qualifications
- Degree in Information Technology or relevant field of study.
- Knowledge and ability to fulfil on Digital platforms inclusive but not limited to product knowledge.
- Strong understanding of digital, open banking and platform integration.
- Strong communication and analytical skills.
- Knowledge and understanding of the features, and benefits and of the products and services on offer to Personal Banking customers across multiple customer segments.
- Maintain a high level of integrity and ethical standards.
Additional Information
Behavioral Competencies:
- Adopting Practical Approaches
- Articulating Information
- Embracing Change
- Establishing Rapport
- Examining Information
- Generating Ideas
- Interpreting Data
- Managing Tasks
- Providing Insights
- Pursuing Goals
- Taking Action
- Team Working
Technical Competencies:
- Client Servicing
- Cross and Up-Selling
- Customer Understanding ( Consumer Banking)
- Heart of Customer Experience
- Product and Services Knowledge
- Risk Identification