Consultant – Digital Health


About the job
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit

The Human Development Practice Group is providing assistance to clients impacted by the COVID-19 pandemic. A current opportunity exists to provide technical assistance that aims to strengthen the national surveillance system in Lesotho by conducting a process mining analysis to identify the barriers and challenges; and propose suitable solutions to strengthen the surveillance processes and appropriate digital health solutions to ensure efficient functioning of the COVID related surveillance system.

In consultation with the Ministry of Health (MOH) and under the supervision of the World Bank, the consultant would be expected to carry out the following activities, with a focus on COVID related surveillance:

(a) Process Mining: Document the current country public health surveillance system’s business process(es) (workflows) at all levels including training needs assessment. The mapping should include a description of data collected, the data collection methods for each, data entry flows, digital systems used, interoperability with other systems and use of different analytical tools to visually represent the information, and assess data use for decision making. Along the business process, analysis will be needed to identify key challenges for effective and efficient data collection, recording and use. In addition to that, the mapping will collect data on skills of the various stakeholders in data entry/use and assess training needs. This would include conducting in-depth interviews with key government departments and relevant stakeholders to review the current public health surveillance process(es) in 10 districts of Lesotho, operational modalities, staff in place, funding etc., to identify systemic bottlenecks and challenges.

(b) Digital Health Scoping Review for COVID surveillance: In consultation with key departments within the MOH and stakeholders, propose solutions for improved COVID-19 surveillance workflows, scoping the use of digital health solution(s) for improved data collection, among others (for e.g. propose new indicators, data collection, transfer, quality, analytics, and visualization, reporting etc). The consultant will be required to conduct a Digital Health Solution Scoping Review for surveillance by carrying out key informants interviews and focus groups discussions with all the national and sub-national level surveillance officers in key departments of MOH (responsible for surveillance). The consultant will need to identify the different digital health solutions currently being deployed for surveillance; and review the scalability and potential of these solutions. Further based upon the digital needs assessment, the consultant should recommend other digital health solutions and interventions that have potential to improve the surveillance process in the country.

(c) Stakeholder mapping: In consultation with Surveillance Unit (MOH) conduct a stakeholder mapping exercise listing the different development partners and stakeholders supporting MOH in surveillance and/or digital health, their level of support, scope of work and highlight the gaps. The consultant would be required to prepare a list of stakeholders supporting MOH, interview them to understand the nature of support provided for surveillance and/or digital health, number of districts supported, their budget, funding period and highlight the gaps and way forward. Based on the above-mentioned information, the consultant would be required to prepare a stakeholder report based on an agreed format with the Bank and MOH.

(d) Develop a blueprint or Action Plan for implementing the improved COVID-Surveillance Strategy and use of Digital Health Solution(s), based on the lessons learnt. Based upon the assessments in (a), (b) and (c), the consultant should support the MOH to field test implementation of the new workflow and/or digital health solution(s) and document the key lessons learnt in at least 3 districts. These districts will need to be selected in collaboration with the MOH. Based on lessons learnt from the field, the consultant will prepare an implementation guide or a Plan of Action for Improved COVID – Surveillance in Lesotho. The implementation guidance should be reviewed and jointly approved by the Surveillance Unit (MOH), Planning Unit (DHIS2- MOH) and the World Bank team.

(e) Develop a comprehensive surveillance training strategy and a package which includes the design of training materials, job aids and tools in close partnership with MOH. In addition, train the master trainers on the new solution(s) and workflows as well as monitor the quality of training in the districts. In consultation with the World Bank and MOH and based on the training needs assessment, the consultant should prepare a training strategy for improved surveillance along with appropriate job aids and tools. The training strategy and all materials prepared needs approval of MOH and World Bank team.

Required qualification and experience: The consultant should have:

At least a master’s degree in public health with at least 3-5 years of experience in digital health solutions/health information management systems.
Experience working in developing countries is required; those with experience and knowledge of the public health system in South African or Lesotho will be preferred.
Knowledge of working in emergency surveillance methods, surveillance data collection, process improvement and knowledge of process(es) automation will be valuable.
Experience in conducting in-depth interviews and focus group discussions in the fields of health
Excellent written and oral communication skills in English
Advanced computer skills with proficiency in Windows, Microsoft office
Openness to working collaboratively with a diverse team
Experience working in a role to build capacity of others

Interested candidates should send their CV and statement of interest to Gabriel Catan [email protected] until Monday, June 21st at 11:59 pm EST with “Consultant- Digital Health- Lesotho” as the subject line.