Consultant – Digital Health Strategy


About the job
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit

The Human Development Practice Group is providing assistance to clients impacted by the COVID-19 pandemic. Based on the results of a digital health assessment conducted by the World Bank, the objective of this consultancy is to provide technical assistance to strengthen the digitalization of the healthcare sector in Lesotho by updating the current eHealth strategy, including digital health solutions to support the transformation of primary healthcare, develop a costed implementation roadmap, and develop suitable training materials.

In consultation with the Ministry of Health (MOH) and under the supervision of the World Bank, the consultant would be expected to carry out the following activities:

(a) Develop an integrated and comprehensive digital health strategy for Lesotho –based on the results of a digital health assessment conducted by the World Bank (the results of which will be made available to the consultant), the consultant will work with World Bank and other experts, and with the Government of Lesotho, to develop (i) recommendations on which digital health interventions to implement in Lesotho and (ii) the review and updating of the current Lesotho eHealth strategy to adjust it to a comprehensive digital health strategy that focuses not only in the health information systems and infrastructure but also in digital health applications, and advanced analytics, with appropriate regulatory and governance – in the context of reimagining and transformation of the primary healthcare system. The consultant will need to identify the different digital health solutions currently being deployed; and review the scalability and potential of these solutions. Further based upon the digital needs assessment, the consultant should recommend other digital health solutions and interventions that have potential to improve service delivery in the country. The consultant should include mechanisms to monitor and evaluate those interventions and measure their impact. Based on these recommendations, the consultant will be responsible for working with relevant Ministry of Health and other Government departments to develop a draft of the digital health strategy, to align and communicate about it with other development partners, to present and receive inputs from various stakeholders on the draft, and to support the Government in having it approved and finalized.

(b) Develop a prioritized costed implementation roadmap and results framework – Based on the results of the assessment and strategy defined, support the development of a prioritized costed implementation roadmap for implementation. This road map will contain a list of prioritized digital health interventions, policy actions related to implementing the digital health strategy, and a year to year budget with sources of funding (as defined by development partner budgets) for implementing the plan.

(c) Develop a comprehensive training strategy and a package which includes the design of training materials, job aids and tools in close partnership with MOH. In addition, train the master trainers on the new solution(s) and workflows as well as monitor the quality of training in the districts. In consultation with the World Bank and MOH and based on the training needs assessment, the consultant should prepare a training strategy along with appropriate job aids and tools. There could be several trainings depending on the audience and topics. The training strategy and all materials prepared needs approval of MOH and World Bank team.

  1. Required qualification and experience: The consultant should have:

At least a computer science or information systems degree with at least 7-10 years of experience in digital health solutions/health information management systems.
At least a short course in machine learning and artificial intelligence to build a working knowledge in this field
Experience working in developing countries is required; those with experience and knowledge of the public health system in South African or Lesotho will be preferred.
Experience in designing and implementing digital health solutions in developing country contexts
Involvement in impact evaluations in digital health will be valuable
Experience in conducting in-depth interviews and focus group discussions in the fields of health
Excellent written and oral communication skills in English
Advanced computer skills with proficiency in Windows, Microsoft office
Openness to working collaboratively with a diverse team
Experience working in a role to build capacity of others.
The consultant should preferably be based in Lesotho or a neighboring country

Interested candidates should send their CV and statement of interest to Gabriel Catan [email protected] until Thursday, June 17th at 11:59 pm EST with “Consultant- Digital Health Strategy- Lesotho” as the subject line.