Consultancy to Design and Implement Employee Assistance Programme for LEWA




  1. Background

Lesotho Electricity and Water Authority (LEWA) is a statutory body established in terms of the Lesotho Electricity Authority Act of 2002, as amended to regulate Electricity Supply Industry (ESI) and Urban Water and Sewerage Services (UWSS) in Lesotho. In 2013, LEWA was transformed into a multi sector regulator by assuming regulation of urban water and sewerage services in the country.

LEWA developed a new Strategic Plan 2019/20 – 2024/25 driven, among others, by the desire to build and operate a sustainable organisation. In order to strengthen the organisation’s stance towards building a sustainable organisation as mandated by LEWA’s Strategic Plan and ensuring the welfare of the Authority’s employees, the Wellness Policy was developed to set a framework for employees’ welfare in the workplace. LEWA recognises that employees’ wellbeing and productivity may be affected by chronic or life-threatening illnesses and such LEWA is committed to creating a caring and supportive working environment that is conducive to the welfare of employees and that enables the employees to perform to their full potential. To achieve this, LEWA intends to develop and implement a comprehensive Employee Assistance Programme (EAP).

The purpose of the EAP is to provide a means for assisting employees whose personal problems may affect their job performance and the EAP shall assist employees with social and physical conditions, as well as illness whose effects may have adverse impact on the employee’s performance. The intention of EAP is to make an early identification and assessment of employee problems that may affect their job performance and provide a referral service for testing, diagnosis, treatment, assistance, monitoring and follow-up services. All the aspects of EAP interaction shall be handled in a confidential manner and any information given by the employees to the service provider shall remain confidential.

In pursuit of the above, LEWA invites experienced and qualified consulting organisations or individuals, to submit technical and financial proposals to provide Employee Assistance Programme services to its employees. The term of the agreement to be entered into for the services is three (3) years.


Bidders are requested to provide their proposals in two parts i.e Technical and Financial proposals in separate sealed envelopes, placed in one main envelope clearly marked “Tender for designing and implementing EAP”. LEWA reserves the right not to consider any proposal that does not include at least the following:

  • Technical requirements

The technical proposal must contain the following information:

  1. Detailed methodology to address the terms of reference;
  2. A detailed work plan with milestone and deliverables;
  3. Proposed project team, project management and availability of project team members and their curriculum vitae.
  4. Project list demonstrating the involvement of the proposed project team in a similar assignment;
  5. Company or consortium profile; and
  6. Demonstration of a track record of projects undertaken in similar assignments.
  • Financial requirements

The financial proposal must provide the cost for completing the project in Lesotho or South African currency.


All envelopes must bear no names and address of the bidder.

The deadline for submission of Proposals is on or before 12:00 noon 20th March 2020.

TENDERS IN SEALED ENVELOPES CLEARLY MARKED “TENDERS FOR DESIGNING AND IMPLEMENTING EAP” must be deposited in the tender box placed at LEWA Offices 7th Floor Moposo House, bearing no marks to Tenderer’s identification.

Emailed submissions or other forms of submission other than the hand delivery will not be accepted.

The full terms of Reference can be downloaded from LEWA website

The Proposals should be addressed to:

The Procurement Committee

Lesotho Electricity and Water Authority

7th Floor Moposo House

Maseru 100

Please direct all queries to

The Lesotho Electricity and Water Authority

Att: Mr. K. Molia

[email protected]

Tel: +266 22312479