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Consultancy to Conduct eNPS Survey for RSL

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REVENUE SERVICES LESOTHO (RSL)
Tender Notice
Reference: RSL/BE/SCM/01/06/25

Title: Consultancy to Conduct eNPS Survey for RSL

Revenue Services Lesotho invites qualified and experienced suppliers/companies to submit proposals for the provision of consultancy services to conduct an Employee Net Promoter Score (eNPS) Survey. The proposed solution must enable RSL to effectively gauge employee satisfaction, engagement, and perceptions within the organization.

Eligibility Requirements
Interested bidders must meet the following minimum requirements:
• Proven track record in conducting similar surveys
• Valid license to provide consultancy services
• Certified copies of the following documents:
– Tax Clearance Certificate
– Company Registration License
– Shareholding Certificate
– Most recent annual financial statements

Note: Bids submitted without these documents will be disqualified.

Request for Proposal (RFP)
The detailed RFP document will be available upon request via email starting 27th June 2025 at 10:00 AM. Interested entities should contact the Supply Chain Management Office at:
Email: [email protected]

Terms and Conditions

  1. Tender documents are available at a non-refundable fee of M500.00
  2. Prices quoted must be in Maloti/Rand and inclusive of all applicable taxes and duties
  3. Bids must be submitted by 22nd July 2025 at 12:00 PM
  4. Late submissions will not be accepted
  5. Only electronic submissions will be accepted
  6. All packaging and labelling requirements outlined in the RFP must be strictly followed

Indicative Dates

EventDate & Time
Issue of RFP27 June 2025
Pre-bidding Meeting (Virtual)11 July 2025 @ 10:00 AM
Final Date to Submit Written Questions14 July 2025 @ 5:00 PM
Distribution of Final Q&A16 July 2025 @ 5:00 PM
Final Date for Proposal Submission22 July 2025 @ 12:00 PM
Public Opening of Bids22 July 2025 @ 12:30 PM

Submission & Queries
All tenders and queries must be addressed to:
The Secretary – Tender Adjudication Committee
Revenue Services Lesotho
Email: [email protected]

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