CONSULTANCY SERVICES FOR AUDITING THE LESOTHO ELECTRICITY COMPANY (LEC) ON THE IMPLEMENTATION OF KEY PERFORMANCE INDICATORS
- Introduction
The Lesotho Electricity and Water Authority (LEWA) is a multi-sector regulator mandated to regulate the Electricity Supply Industry (ESI ) and Urban Water and Sewerage Services (UWSS) where these services are not supplied on a competitive basis. The Authority’s major functions are issuing licences; setting tariffs and charges; setting and monitoring implementation of Quality of Service and Supply Standards (QoSSS) by the regulated entities; and resolving complaints and disputes related to the services.
- Background, Context and Objectives
One of the Authority’s functions is to monitor performance and compliance of Licensees. In pursuance of this, in its “Determination of LEC’s Tariff Application for 2020/21”, the Authority made a decision that LEC’s performance from the Financial Year 2020/21 will be monitored with a set of Key Performance Indicators (KPIs). The KPIs agreed on by the two entities cover five performance areas of Financial, Customer Services, Technical, Safety, and Efficiency and Sustainability. The KPIs, in broad terms, measure the reliability of the company’s electricity supply to customers; safety of its employees; and the financial viability, efficiency and long-term sustainability of the company. The LEC annual performance-based bonus will be paid if the company reaches a set minimum performance composite index of the KPIs to be assessed and approved by the Authority. Thus LEC’s performance on the KPIs will be audited annually.
- Submission of Bids and Closing Date
All envelopes must bear no name and address of the bidder.
The deadline for submission of Proposals is 24 September, 2021 at 16:00hours local time.
TENDERS IN SEALED ENVELOPES CLEARLY MARKED “TENDER FOR CONSULTANCY SERVICES FOR AUDITING LEC ON IMPLEMENTATION OF KEY PERFORMANCE INDICATORS” must be deposited in the tender box placed at LEWA offices 7th Floor Moposo House, bearing no marks to Tenderer’s identification.
The proposals should be addressed to:
THE PROCUREMENT COMMITTEE
LESOTHO ELECTRICITY AND WATER AUTHORITY
7th FLOOR MOPOSO HOUSE
MASERU 100
The detailed terms of reference for the assignment can be obtained from the above address or from the Authority’s website at www.lewa.org.ls.
For enquiries on the assignment, contact the Chief Executive through email [email protected] or by phone at +266 22312479.
Electronic bids can be send to [email protected]