THE OFFICE OF THE OMBUDSMAN
INVITATION TO TENDER NO: 01 OF 2025/2026
Complaints Management System Consultant to Assist with the Complaints Management System Development and Installation
Introduction
The Office of the Ombudsman has received funds from Government of Lesotho to engage Complaints Management System Consultant to assist the Ombudsman with Complaints Management System development, installation and provide training to the users of the above-mentioned system.
1. Issuance and Submission of Bids
The tender is issued on the 19th June 2025 and closes on the 25th July 2025 at 12:00 noon. Bid responses from competent consultants must be submitted to the Office of the Ombudsman’s Tender Box, situated at the entrance next to the reception office at Moposo House 6th Floor as follows:
- Technical proposal: Sealed tenders should be clearly marked “The Office of the Ombudsman tender No.1 of 2025/26 Consultancy to Assist with Complaints Management System development, installation and provide training to the users of the System”.
- Financial proposal: In one (1) sealed envelope marked “Financial proposal for A Consultant to Assist with Complaints Management System development, and provide training to the users of the System” and shall bear the names and address of the bidder.
- Both technical and financial proposals must be in separate envelopes that shall be enclosed in one sealed envelope bearing no identification of bidder marked “Complaints Management System”.
Tender documents (ToRs) are available at the Office of the Ombudsman (Procurement Unit) free of charge not later than 25th July 2025 at 12:00 hours. The opening of tenders shall be on the same day at 12:00 noon in the Office of the Ombudsman Boardroom in the presence of bidders or their representatives.
The detailed Terms of Reference for the assignment can be obtained by contacting the Office of the Ombudsman, Procurement Office, Moposo House, Floor 6, Tel: 22316425 or contact:
[email protected]
[email protected]
All requests for clarifications and queries on this tender must be addressed in writing to the Secretary Tender Panel, Procurement Unit, the Office of the Ombudsman, Moposo House, Floor 6 Complex, Maseru 100, not later than 16:00 hours, 30 June 2025.
Tel: +266 22316425