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Collections & Recoveries Support Officer at Letshego

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๐‰๐จ๐ข๐ง ๐ญ๐ก๐ž ๐‹๐ž๐ญ๐ฌ๐†๐จ ๐Œ๐จ๐ฏ๐ž๐ฆ๐ž๐ง๐ญ

We are looking for the following skill: ๐‚๐จ๐ฅ๐ฅ๐ž๐œ๐ญ๐ข๐จ๐ง๐ฌ & ๐‘๐ž๐œ๐จ๐ฏ๐ž๐ซ๐ข๐ž๐ฌ ๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ž๐ซ

Contract Type: ๐๐ž๐ซ๐ฆ๐š๐ง๐ž๐ง๐ญ

๐Œ๐š๐ข๐ง ๐๐ฎ๐ซ๐ฉ๐จ๐ฌ๐ž
โ€ข To be responsible for preparation of the reconciliations of output and input files from Employers. Communicate discrepancies with Employers and negotiate acceptable repayment plans via telephone, letters, and directly in the field.
โ€ข To drive the implementation of productive and effective recoveries processes and systems by ensuring the approach maximizes recoveries, write-off management, recommend blacklisting of accounts, and managing arrears recoveries.
โ€ข To drive and achieve desired results by organizing, motivating the Collections & Recoveries team.
โ€ข Daily reconciliation of Bank and Marchant statement and submission for Bot receipting.
โ€ข Reconciliations of internal suspense accounts Trickle feet, Unallocated receipt, Account Finalization and write back suspense.

๐๐จ๐ฌ๐ข๐ญ๐ข๐จ๐ง ๐‘๐ž๐ช๐ฎ๐ข๐ซ๐ž๐ฆ๐ž๐ง๐ญ๐ฌ
๐„๐๐ฎ๐œ๐š๐ญ๐ข๐จ๐ง
Bachelorโ€™s degree in Risk Management, Finance, Business, or Economics.

๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž
At least 5 yearsโ€™ experience in collections within Financial Services.

๐Š๐ง๐จ๐ฐ๐ฅ๐ž๐๐ ๐ž
โ€ข Understanding of the business drivers and the strategic direction for Letshego Financial Services Lesotho and the Group
โ€ข Knowledge of risk management and best practices for strategy implementation.

๐’๐ค๐ข๐ฅ๐ฅ๐ฌ
โ€ข Ability to communicate at all levels.
โ€ข Ability to come up with new ideas and a fresh respective.
โ€ข Planning & Organising.

๐‚๐ซ๐ข๐ญ๐ข๐œ๐š๐ฅ ๐ƒ๐ž๐ฅ๐ข๐ฏ๐ž๐ซ๐š๐›๐ฅ๐ž๐ฌ/๐‚๐จ๐ซ๐ž ๐€๐œ๐œ๐จ๐ฎ๐ง๐ญ๐š๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ ๐š๐ง๐ ๐‘๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ
โ€ข Extracts loan arrears and review the status of the accounts from the system in preparation for submissions of schedules to the Employers.
โ€ข Make and arrange collection schedule with the customer. Prepare receipting tracker for further follow up of delayed remittances.
โ€ข Contact customer via telephone, post and record all forms of correspondences to the clients for monitoring purposes in close collaboration with recovery department and legal department where necessary.
โ€ข Ensure payments from defaulted clients are collected promptly.
โ€ข Prepare daily, weekly and monthly collection reports.
โ€ข Ensure that all payments submitted for Bot receipting have been receipted.

๐‡๐จ๐ฐ ๐ญ๐จ ๐š๐ฉ๐ฉ๐ฅ๐ฒ:
Suitably qualified and experienced candidates should submit their application letter, curriculum vitae and copies of educational certificates to: [email protected] or hand deliver at Executive Building, Opposite LPPA along Pioneer Road, Maseru, Lesotho ๐จ๐ง ๐จ๐ซ ๐›๐ž๐Ÿ๐จ๐ซ๐ž ๐Ÿ๐Ÿ‘๐ซ๐ ๐‰๐š๐ง๐ฎ๐š๐ซ๐ฒ ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ” ๐š๐ญ ๐Ÿ๐Ÿ•๐ŸŽ๐ŸŽ๐ก๐ซ๐ฌ.

๐ƒ๐ข๐ฌ๐œ๐ฅ๐š๐ข๐ฆ๐ž๐ซ
Only shortlisted applicants will be contacted. Letshego Financial Services Lesotho reserves the right to appoint the suitable candidates that meet the application requirements. No late applications will be accepted.

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