Are you someone that has good communication skills, assertiveness and persuasiveness? This is what it takes in this role which involves contacting arrears customers to collect on the overdue installments for all lending products, thereby minimizing bad debt write offs.
As a strong team player you will report into the Collections Team Leader
Key responsibilities will include:
- Accurately updating customers’ information
- Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
- Ensuring all quality of work is in line with Service Level Agreements.
- Negotiate payment arrangement in accordance with set standards
Job Requirements:
A good telephone manner, customer service orientation and attention to detail is what it takes to succeed in this role, as well as the following key requirements:
- Grade 12 qualification
- 1 years’ experience in debt collection and/or relevant tertiary qualification
- Knowledge of NCA requirements pertaining to collections and credit control;
- Understanding of the life-cycle of an account;
- Understanding of the collection process and the systems that drive these processes
- Able to work overtime when required
- Computer literacy – MS Office.
- Must be able to work from 14:00pm to 20:00pm and alternate Saturdays
Who we are
Mr Price Group is a high growth, omnichannel, fashion-value retailer with 6 trading divisions, namely: mrp ; mrphome; mrpsport; MILADYS; sheet street and mrpmoney.
We’re movers and shakers.
We pride ourselves on our fast-moving, fast-working and collaborative culture. Our extensive market-leading retail knowledge means that our environment fosters creativity, curiosity, and a need for exploration.
We employ over 16000 incredible people, and retail in over 1000 South African based stores, almost 100 international stores, and through our online channels offering our full product assortments.
Mr Price Group is an equal opportunity employer and is committed to Employment Equity.
Apply here!