EXTERNAL ADVERTISEMENT
Job Title: Collection Manager
Job Category: Credit
Department: Collection Department
Report to: Head of Business Development
Location: Koporasi
Job Requirements:
Under the general supervision of the Head of Business Development, the Collection Manager is responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.
Main duties:
- Rehabilitate non-performing but willing to pay
- Ensure that loans on loss status are handed over to external collectors
- Keep and monitor good records of accounts handed over for collection
- Keep good records and monitor loans written offs
- Automate standard reports in the system
- Review of Credit files/securities
- Departmental monthly meetings
- Respond to Management Letter issues
- Respond to Audit Reports Queries
- Review all collection staff job descriptions
- Complete PMS contracts and monitor performance
- Facilitate the rewarding for high performance/best performing branch
- Ensure management of Bad Debts and recommend bad debts write offs
- Challenge the existing procedures and practices and implement improvements in all areas including cash collection, cash allocation and management of customer queries
- Maintain and improve documentation of procedures and ensure compliance with all relevant legislation and best practice
- Improve efficiency in cash collection activities and reduce bad debt exposure
- Monitor call reports from collection officers and supervisors to ensure that they collect from defaulters
- Monitor monthly submission of reports and ensure their and accuracy
Skills and Abilities:
- Excellent communication and interpersonal skills
- Collaborative
- Good at building and maintaining relationships
- Exceptional level of accuracy and numeracy
- Superb attention to detail
- Great initiative and a pro-active approach
- Able to prioritize and manage team workload
- Efficient and achieves at pace
- Able to make key decisions day-today
- The ability to be able to demonstrate ownership
- Analytical and critical thinking
- Verbal and written communication skills
- People management and interpersonal skills
- Trust- and team-building abilities
- Should have good organizational and time management skills
- Negotiation skills
- The ability to initiate and implement change – comfortable in a fast paced change environment
- Must have strong problem-solving and analytical skills, and be able to think strategically
- Manage relations with credit department
Job Specifications :
- Bachelor’s degree in Accounting/General Accounting/Business Management or any related field; and experience with credit scoring systems preferred
- 5+ years of credit experience
- Have a thorough knowledge of credit-related laws. Be willing to periodically travel to customer sites. Have considerable experience with customer negotiations
- Must communicate effectively and efficiently at all levels of organizational
- Fluent in both Sesotho and English
Responsibilities:
- Responsible for resolving overdue bills and collecting payments from those who owe
- Must ensure that they keep their employer’s assets safe while also making sure those responsible for unpaid bills are contacted immediately
- Self-starter, able to prioritize, multi-task and to work independently and as a team player
- Must be willing to travel
- Must frequently juggle multiple tasks and priorities
- Setting payment collection goals and targets for the department.
- Creating and implementing a strategy to improve the collection of outstanding credit.
Special requirements:
- Valid driver’s license with 2 years driving experience
- Extra hours – including awkward hours
- Computer literacy
SUBMISSION:
Applicants are to submit a COVERING LETTER, COMPREHENSIVE CV and CERTIFIED COPIES OF EDUCATIONAL CERTIFICATES to: The Human Resources Manager, Private BagA328 Maseru 100 or email to [email protected]
NOTE:
Only short-listed candidates will be contacted
The closing date for receiving full applications is the 31st August 2023, at 12:00hrs
Applications received after the closing date will not be considered.
Selection interviews will be at a date, time and place determined by the BSC.
BSC reserves the right to leave an advertised position unfilled if no suitable candidate is identified.