Career
REVCO Opportunity
Revenue Consulting (Pty) Ltd.
Position: Collection Consultant (Maseru)
The primary objective of this position is to initiate debt collection activities in a courteous and professional manner, through administering the collection process within Excalibur, ensuring strict compliance with Revco’s and the clients’ standard operating procedures and rules governing the debt collection industry.
The incumbent is furthermore required to ensure that the highest standards are achieved and maintained insofar as productivity is concerned, and that requisite monthly cash targets as defined within the performance management system of Revco are achieved and maintained.
Responsibilities
- Administer the collections process through Excalibur in strict compliance with Revco’s standard operating procedure on collections, and in full compliance with the code of ethical practices as defined by the Debt Collector Act
- Contact debtors, and establish Right Party Contact (RPC) and ensure full compliance with the call scripts defined
- Validate and update all mandatory data fields confirming RPC within Excalibur, ensuring correctness and validity of embedded data
- Negotiate settlements and fixed arrangements with debtors based on matters assigned daily through Excalibur, and per standards defined by Revco
- Facilitate the compilation of Acknowledgements of Debts (AODs) in line with negotiations concluded, and direct completed documentation to Supervisor for processing and updating of Excalibur
- Update wrap-up codes in strict compliance with Revco’s standard operating procedure, ensuring correctness of action status selected
- Accurately update daily notes within Excalibur whenever contact is established
- Perform a requisite number of daily calls, emails, and WhatsApps through Excalibur, ensuring all communications are logged and aimed at establishing a minimum number of contacts per day
- Achieve the requisite number and value of PTP (Promise to Pay) per day to meet the monthly cash-in-bank target as defined by the performance management policy
Requirements
- Grade 12 with Accounting and Mathematics
- Minimum of 4–8 years of collection experience
- Experience in collection on asset financing or financial book collection (advantageous)
- Clear criminal record and credit score
- Registered debt collector or eligible to register as a debt collector
- Excellent communication skills in English; additional language is advantageous
- Experience dealing with corporates, businesses, consumers, individuals, and tax practitioners
- Experience in late-stage recoveries
- Computer literacy
Skills
- Ability to trace accounts and use social media communication platforms
- Good communication skills
- Negotiation skills
- Good customer relations
- Telephonic skills
- Computer literate
Personal Attributes
- Honest and trustworthy
- Strong sense of integrity
- Team player
- Attention to detail
- Punctual and professional
- Flexible and adaptable to change
- Ability to problem-solve and take initiative
- Works well under pressure
Send your CV to: [email protected]
Deadline: 22 October 2025
Reference: CCPRL