Clinical Technical Officer


mothers2mothers (m2m) is an Africa-based NGO that unlocks the potential of women to eliminate paediatric AIDS and create healthy families across eight sub-Saharan African countries. m2m trains, employs, and helps empower HIV-positive women to work as community healthcare workers in understaffed health centres and underserved communities. Through a peer-to-peer approach, these ‘Mentor Mothers’ deliver a range of health services, advice, and support to women and their families. Started in Cape Town, South Africa in 2001 with an initial focus on preventing mother-to-child transmission of HIV, m2m has innovated and built on its strengths and now provides family-centred support for a range of related health and social issues spanning pregnancy, birth, childhood, and adolescence. It also partners with governments and other NGOs on the adoption of its programme to spread the Mentor Mother Model and its benefits. m2m has a track record of scaling its services and proven impact. To date, m2m has reached over 11M women and children under two, and created more than 10,000 jobs for African women living with HIV. For more, visit

m2m requires the services of a Clinical Technical Officer to be based in Emalahleni

The purpose of this position is to provide clinical technical expertise in the development and implementation of interventions and strategies at site, district and sub-district level to Improve patient HIV/TB outcomes in the various program areas. Provide Direct Service Delivery support to the beneficiaries and their caregivers as and when required. To strengthen the HIV testing services, care and support by ensuring that newly diagnosed and referred patients are linked to facilities and necessary services for care, To ensuring that patients are retained in care, tracking and tracing of lost to follow-up and re-engage them to care.

Key Performance Areas:

Linkages and Community Engagement:
Ensure that patients diagnosed within the community are linked to care and commenced on ART as applicable
Ensure that clients who have been referred to other services are linked with these services
Follow up with facility staff to ascertain if client has been received at the facility
For clients who have not been received at the facility: 1. Follow up with the client telephonically and arrange for them to come in to the facility. 2. For clients who still do not present to the facility (post-telephonic communication)-handover client details back to Family Mentor
Conduct community profiling and map referral systems of individuals between health facilities, communities, and social service providers
Work with operational managers in health facilities and social service providers to ensure that the services provided meet the demand created
Strengthen linkages between the community and the facility and improve linkage to the care system with a stronger focus on case finding and client indexing
Assist facilities and social service providers to develop systems to enhance the linkage into care of clients referred from community
Facilitate the tracing of defaulters in conjunction with Community Health Workers at testing events
Engage communities to improve the quality of care, retention in care and adherence to treatment
Monitoring and Evaluation:
Ensure receipt of all reporting forms from site staff
Ensure complete and accurate data entry and follow-up on missing forms or information
Maintain filing system to ensure secure and organised storage of site reporting forms and other M&E documents
Maintain accurate data and compile reports for project staff and stakeholders
Complete M&E tools as required
Assist in running of data reports to make decisions
Records relating to daily work performance e.g. number patients successfully referred, number of beneficiaries received a direct service,  feeding of Linkage  tracking tool
Update progress reports on tracing of patients
Prevention 15%:
Support and work with district Coordinators conduct Community Dialogues
Ensure and Support that each district maintain accurate and complete standardized data collection and reporting tools for all national required Condoms Distribution indicators.
Support and strengthen districts to have reliable stock out supply of Condoms then provide onsite training to family mentors
Support and strengthen community demand creation, Outreach, health promotion and campaigns etc. plans and implementation to ensure correct data collection and reporting.
General departmental support 20%:
Compile and submit monthly reports
Attend relevant training and updates.
Collaborate with any research activities as necessary
Participate in all relevant meetings e.g. facility staff meetings, sub-district meetings, district meetings, provincial meetings for department of health, department of social development and department of education
Other duties as assigned by line manager
Qualifications and Experience:
A Diploma/ Degree in Nursing
(SANC Certificate & Registration):
3-5 years’ experience in Health programmes
2 years’ experience in a Technical Assistance role (Training, mentoring and quality improvement Initiatives and data quality mentor)
NIMART certificate, PC 101 trained
Essential knowledge of ART adherence and counselling (Advanced adherence counselling HIV management training certificate)
Experience in strengthening coordination between clinical and community stakeholders, health and social service workforces
Experience working in PEPFAR programs advantageous
Experience working in Mpumalanga Province required
Fluency in English and proficiency in local language in Mpumalanga (e.g. siSwati, isiZulu, isiNdebele, Northern Sotho, Xitsonga) highly advantageous
Excellent attention to detail and deadlines (Report writing)
Strong interpersonal skills and ability to build relationships with stakeholders and clients
Good problem-solving abilities and ability to work independently and prioritize competing demands
Excellent written and verbal communication skills
Passion for working with communities
Commitment to uphold the Patients’ Right Charter and promote the principles of the Batho -Pele
Good listening skills and empathy towards to others
Ability to facilitate partners and stakeholders meetings
Strong interpersonal skills and good team player
Responsible and mature in dealing with sensitive psychosocial issues
High level of integrity
mothers2mothers is an equal opportunity employer. We particularly encourage applications from people living with HIV and AIDS (PLWHA), people with disabilities, women and previously disadvantaged people.

Competitive salary packages will be negotiable in accordance with m2m’s remuneration policies.