The Client Solutions Specialist is responsible for the client engagement, system properties programming, quality assurance testing, and training functions for changes that are client facing. This role involves both new client onboarding and current client change management. Some of the chief functions are engaging new clients, documenting their requirements, setting up and testing their system properties, creating user guides, and training new users to utilize the Cisive portal. Additionally, this position plays an important role in executing additional projects for new and existing clients. Previous experience in project coordinating/management is a plus! Success requires a strong attention to detail and focus coupled with the ability to take ownership of a task and see it through to completion. This opportunity may be a remote position, so candidates who apply must be able to work independently. An essential responsibility is to build client relationships in order to meet/exceed client expectations, deliver a superior client experience and maximize unit efficiencies.
Responsibilities include, but not limited to:
- Working with various internal departments to identify and obtain documentation
- Collecting client requirements to document specifications into the system in order to establish client accounts
- Developing knowledge and a complete understanding of all client properties, functions and how they can be used to customize client accounts
- Testing end user interfaces to ensure that client specifications are met. Identify problems that need to be fixed before moving into client properties to be released into production
- Scheduling and leading training sessions for clients to instruct them on the use of the Cisive portal
- Developing and creating testing guides for the Cisive portal to be used by the client
- Developing and creating end user guides to be used by the client for training
- Delivering individual projects and tasks as assigned by the DEA Manager
- Ensure Implementation Project Manager is informed about the status of projects
Education & Qualification Requirements:
- 3-5 years previous experience working within a client/customer oriented position specifically handling system related issues
- Previous project coordination/management experience preferred
- Previous experience working in a remote position preferred
- High School Diploma or G.E.D. a must. Associates or BA/BS preferred
Required Skills:
- Demonstrated proficiency navigating computer systems and programs
- Strong listening skills in order to convey and understand comments and questions of others
- Ability to independently manage multiple tasks with strong attention to detail and accuracy
- Strong analytical and critical thinking skills in order to identify and solve problems
- Must have MS Office Suite and Salesforce.com experience
Expectations:
- Build and maintain strong client relationships
- Work with other individuals in the organization to keep projects on target and update clients efficiently
- Work independently, with the ability to communicate within the team.
Job Type: Full-time
Work Location:
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
Paid Training:
Management:
This Company Describes Its Culture as:
- Detail-oriented — quality and precision-focused
- Aggressive — competitive and growth-oriented
- Outcome-oriented — results-focused with strong performance culture
- Stable — traditional, stable, strong processes
- Team-oriented — cooperative and collaborative
Schedule: