Client Services Associate – DebtDomain

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IHS Markit is seeking a Client Service Analyst to support clients on our Debtdomain platform. You will have an opportunity to collaborate with colleagues across business lines and global regions. This is an exciting opportunity for anyone eager to to learn about finance, banking and high-technology.

Debtdomain is a Web-based system that is used every day by thousands of bankers, salespeople and investors who are active in the global loan syndication market. Debtdomain combines CRM and bookbuilding features to track and manage deal opportunities, with secure datarooms that enable sell-side banks to transmit highly confidential information to potential investors.

Duties & accountabilities

  • Work with a global team of Client Services Analysts responsible for front-line client services on the Debtdomain platform
  • Support duties for the Debt Domain client service team
  • Build & maintain strong customer relationships and provide outstanding client service, including onsite client coverage, training and support, where applicable.
  • Pro-actively escalate issues and work with peers and management on a resolution
  • Capture and channel user feedback to the management team in order to facilitate the continuous improvement of our products and services.
  • Ad hoc duties and requests as required by the business.
  • Client Support duties: maintain customer accounts and user account information, user password reset/unlocks
  • Resolve product or service problems by clarifying the customer’s issue; determining the cause of the problem; explaining the best solution or escalating to the appropriate team.
  • Escalate technical issues and liaise with product and development team work.

Business competencies


Education and experience

  • University graduate preferred.
  • Experience within the financial industry would be preferred, but not a requirement.
  • Excellent written, spoken and verbal communication skills, including strong interpersonal skills and articulate phone presence.


Commercial awareness

  • Ability to think laterally and analyse and question processes
  • Proficient in MS office.
  • Ability to work with minimal supervision
  • Ability to identify and escalate issues or concerns
  • Expert organizational and time-management skills
  • Eager to learn with strong analytical and problem-solving abilities

Personal competencies


Personal impact

  • Mature and independent. Able to work effectively with minimal supervision.
  • Ability to adapt to change and work effectively in a dynamic environment.
  • Possess a practical approach to problem solving
  • Ability to work independently while still interacting within an integrated team structure.


Communication

  • Possess excellent interpersonal communication skills and a professional telephone manner for a global team and client base.
  • Ability to converse with differing levels of seniority both internally and externally.


Teamwork

  • Possess excellent relationship building skills to work with a global team

IHS Markit is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by the laws and regulations in any of our locations.

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace. In addition, in the United States, we perform pre-employment drug testing and are required as a federal contractor to participate in the E-Verify Program to confirm eligibility to work.

For information please click on the following links:

IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency Statement

If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

Apply here!

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