Debtdomain is a Web-based system that is used every day by thousands of bankers, salespeople and investors who are active in the global loan syndication market. Debtdomain combines CRM and bookbuilding features to track and manage deal opportunities, with secure datarooms that enable sell-side banks to transmit highly confidential information to potential investors.
Duties & accountabilities
- Work with a global team of Client Services Analysts responsible for front-line client services on the Debtdomain platform
- Support duties for the Debt Domain client service team
- Build & maintain strong customer relationships and provide outstanding client service, including onsite client coverage, training and support, where applicable.
- Pro-actively escalate issues and work with peers and management on a resolution
- Capture and channel user feedback to the management team in order to facilitate the continuous improvement of our products and services.
- Ad hoc duties and requests as required by the business.
- Client Support duties: maintain customer accounts and user account information, user password reset/unlocks
- Resolve product or service problems by clarifying the customer’s issue; determining the cause of the problem; explaining the best solution or escalating to the appropriate team.
- Escalate technical issues and liaise with product and development team work.
Business competencies
Education and experience
- University graduate preferred.
- Experience within the financial industry would be preferred, but not a requirement.
- Excellent written, spoken and verbal communication skills, including strong interpersonal skills and articulate phone presence.
Commercial awareness
- Ability to think laterally and analyse and question processes
- Proficient in MS office.
- Ability to work with minimal supervision
- Ability to identify and escalate issues or concerns
- Expert organizational and time-management skills
- Eager to learn with strong analytical and problem-solving abilities
Personal competencies
Personal impact
- Mature and independent. Able to work effectively with minimal supervision.
- Ability to adapt to change and work effectively in a dynamic environment.
- Possess a practical approach to problem solving
- Ability to work independently while still interacting within an integrated team structure.
Communication
- Possess excellent interpersonal communication skills and a professional telephone manner for a global team and client base.
- Ability to converse with differing levels of seniority both internally and externally.
Teamwork
- Possess excellent relationship building skills to work with a global team
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