Job Description
To contribute to the achievement of business objectives and strategy by promoting customer service excellence through various channels for example telephone and email, ensuring world class standards
Are you someone who can
- Achieve the delivery of exceptional customer experience against the performance standards.
- Manage the migration of accounts from transactional to Self Service.
- Manage the growth of active customer Account Base to increase client base.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies.
- Maximize cross sell opportunities and strengthen client relationships.
- Comply with procedures and processes contained in the Golden Rules.
You will be an ideal candidate if you
- Have a degree in Business Management, Administration, Accounting or equivalent.
- Have 1- 3 years of experience in a similar environment.
- Have knowledge of the Bank’s products (it will be an added advantage).
You will have access to
- Opportunities to network and collaborate
- Challenging working environment
- Opportunities to innovate
- A culture of sharing
We can be a match if you are
- Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to share options.
- Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to do it.
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
Closing date: 19/06/25