Client Service Representative E

2799

about us

  • Take pride in what we do and our contributions to our organisation.
  • In our owner-manager culture, we take responsibility and accountability for our actions and we don’t run away from our problems, but tackle them head-on.
  • Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
  • Embrace the concept of Botho with our understanding of the communities in which we operate. We have unity of purpose where the whole is greater than the part; therefore, no individual or department can function at the expense of another.
  • Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you.

purpose

To provide the customers with excellent service by ensuring that they are served promptly understanding their needs processing their requests.

experience and qualifications

  • Diploma in Business studies or equivalent.
  • 1-2 Years related experience.

additional requirements

Kindly note that applicants should be from Mokhotlong or areas around and should be willing to work at Mokhotlong Branch

responsibilities

  • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
  • Manage the migration of accounts from transactional to Self Service.
  • Manage the growth of active customer Account Base to increase client base.
  • Maximise cross sell opportunities and strengthen client relationships.
  • Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
  • Comply with governance in terms of legislative and audit requirements.
  • Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
  • Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies.
  • Compliance with procedures and processes contained in the Golden Rules.
  • Provide accurate and reliable sales and service statistics.
  • Manage own development to increase own competencies.

Apply here!

Comments

Selibeng.com
Whether you are looking for your first job, a better job or just want to manage the direction of your career, explore educational opportunities, and/or pursue entrepreneurship, Selibeng.com offers the resources you need to make it happen.