METROPOLITAN LESOTHO
๐๐น๐ถ๐ฒ๐ป๐ ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐๐ผ๐ป๐๐๐น๐๐ฎ๐ป๐
๐๐ง๐ญ๐ซ๐จ๐๐ฎ๐๐ญ๐ข๐จ๐ง:
An opportunity exists to Be Part of a High-Performance Culture that Drives Impact! Metropolitan Lesotho, a proud subsidiary of Momentum Group (listed on the Johannesburg Stock Exchange), is seeking a dynamic and self-motivated individual to fill the role of Temporary Client Service Consultant based in Thaba-Tseka, Lesotho. This is an exciting opportunity for someone ready to contribute to our high-performance culture and make a real impact. The successful candidate will work closely with and report directly to the Clients Service Manager – Maseru.
๐๐ข๐ฌ๐๐ฅ๐๐ข๐ฆ๐๐ซ:
As an applicant, please verify the legitimacy of this job advert on our company career page.
๐๐จ๐ฅ๐ ๐๐ฎ๐ซ๐ฉ๐จ๐ฌ๐:
To render service to clients with good customer care, in line with business rules and principles.
๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ๐ฌ:
โข Degree in Business Management or equivalent, with 2 yearโs experience in Customer Services.
โข Proficient in MS Excel and MS Word.
๐๐ฎ๐ญ๐ข๐๐ฌ & ๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ:
โข Service rendering to clients in line with business rules.
โข Receipting of cash premiums.
โข Accurate processing of policy holderโs benefits payments in line with internal procedures and guideline.
โข Optimized customers care and quality of service.
โข Effective communication to clients and reliability in keeping promises.
โข Accurate filing of processed claims documents for convenient availability upon request.
โข Productivity reporting through consistent tracker completion.
โข Positive outcome from customer satisfaction feedback tracking.
โข Excellent contribution in team achievements.
โข Client retention.
โข Relodging of payment instructions.
โข Client satisfaction and minimum turnaround times.
โข Processing of all types of payments to policy holders within agreed turnaround times.
โข Responsiveness, reliability and fulfilling promises made to client at service level.
โข Contribute innovative ideas that can enhance client satisfaction in client meetings.
โข Take ownership for own learning and development.
๐๐จ๐ฆ๐ฉ๐๐ญ๐๐ง๐๐ข๐๐ฌ:
โข Strong and effective communication skills-Ability to converse confidently with clients
โข Ability to analyse and resolve queries and to follow through on outstanding issues
โข High level of integrity. Must be able to ensure the security and confidentiality of records and information.
โข Ability to work efficiently and accurately under pressure.
โข Excellent time management skills
โข Excellent interpersonal skills
โข Business Acumen, understands fundamental principles of good customer service and care.
โข Drive for Results, completes assignments and tasks according to the pre- defined guidelines
โข Client/ Stakeholder Commitment, understands the minimum client requirements and consistently works to meet expectations.
๐๐จ ๐๐ฉ๐ฉ๐ฅ๐ฒ ๐๐ฅ๐๐๐ฌ๐ ๐๐ข๐ฌ๐ข๐ญ:
๐๐ฅ๐จ๐ฌ๐ข๐ง๐ ๐๐๐ญ๐: 18 October 2024