Closing Date: 2025/06/13
Reference Number: MMH250414-7
Job Title: Client Service Consultant (Unc)
Location – Town / City: Maseru
Introduction
An opportunity exists to Be Part of a High-Performance Culture that Drives Impact! Metropolitan Lesotho, a proud subsidiary of Momentum Group (listed on the Johannesburg Stock Exchange), is seeking a dynamic and self-motivated individual to fill the role of Temporary Client Service Consultant (Unclaimed benefits) based in Maseru, Lesotho. This is an exciting opportunity for someone ready to contribute to our high-performance culture and make a real impact. The successful candidate(s) will work closely with and report directly to the National Clients Service Manager.
Disclaimer
As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Provide quick and accurate administrative support, to enable the client service area to deliver a professional service to clients within Service Level Agreements and legislative / compliance requirements.
Requirements
- Degree in Business Management or equivalent, with 2 year’s experience in Customer Services.
- Proficient in MS Excel and MS Word
Duties & Responsibilities
- Ensuring the accuracy and completeness of client data, compliance with Know Your Customer (KYC) regulations.
- Effective identification and resolution of unclaimed benefits.
- Supports operational excellence by maintaining high data integrity.
- Improving regulatory compliance.
- Ensuring beneficiaries are identified and informed about their claims.
- Service rendering to clients in line with business rules.
- Accurate processing of policy holder’s benefits payments in line with internal procedures and guideline.
- Optimized customers care and quality of service.
- Effective communication to clients and reliability in keeping promises.
- Accurate filing of processed claims documents for convenient availability upon request.
- Productivity reporting through consistent tracker completion.
- Positive outcome from customer satisfaction feedback tracking.
- Excellent contribution in team achievements.
- Client retention.
- Relodging of payment instructions.
- Client satisfaction and minimum turnaround times.
- Processing of all types of payments to policy holders within agreed turnaround times.
- Responsiveness, reliability and fulfilling promises made to client at service level.
- Contribute innovative ideas that can enhance client satisfaction in client meetings.
- Take ownership for own learning and development.
Competencies
- Strong and effective communication skills, ability to converse confidently with clients
- Ability to analyse and resolve queries and to follow through on outstanding issues
- High level of integrity. Must be able to ensure the security and confidentiality of records and information.
- Ability to work efficiently and accurately under pressure.
- Excellent time management skills
- Excellent interpersonal skills
- Business acumen understands fundamental principles of good customer service and care.
- Drive for Results, completes assignments and tasks according to the pre-defined guidelines
- Client/stakeholder commitment understands the minimum client requirements and consistently works to meet expectations.