VACANCY
POSITION DETAILS
Closing Date: 2026/02/06
Reference Number: MMH260109-11
Job Title: Client Service Consultant
Position Type: Temporary
Role Family: Client Services
Location – Country: Lesotho
Location – Town/City: Thaba‑Tseka
INTRODUCTION
An opportunity exists to be part of a high‑performance culture that drives impact.
Metropolitan Lesotho, a proud subsidiary of Momentum Group (listed on the Johannesburg Stock Exchange), is seeking a dynamic and self‑motivated individual to fill the role of Temporary Client Service Consultant based in Thaba‑Tseka.
This is an exciting opportunity for someone ready to contribute meaningfully to the organisation’s high‑performance culture and deliver real impact.
The successful candidate will report directly to the Client Service Manager – Maseru.
DISCLAIMER
As an applicant, please verify the legitimacy of this job advert on the company’s official career page.
ROLE PURPOSE
To render service to clients with excellent customer care, in line with business rules and principles.
REQUIREMENTS
- Degree in Business Management or equivalent
DUTIES & RESPONSIBILITIES
- Ensuring the accuracy and completeness of client data and compliance with Know Your Customer (KYC) regulations
- Rendering service to clients in line with business rules
- Identifying and resolving unclaimed benefits effectively
- Supporting operational excellence by maintaining high data integrity
- Improving regulatory compliance
- Ensuring beneficiaries are identified and informed about their claims
- Relodging of payment instructions
- Receipting of cash premiums
- Assessing client service needs and ensuring correctness of information
- Accurate processing of policyholders’ benefit payments in accordance with internal procedures and guidelines
- Ensuring optimised customer care and quality service
- Achieving client satisfaction with minimal turnaround times
- Supporting client retention efforts
- Communicating effectively with clients and maintaining reliability in commitments
- Accurate filing of processed claims documents for easy retrieval
- Completing productivity reporting through consistent tracker updates
- Processing all types of payments to policyholders within agreed turnaround times
- Contributing to team achievements
- Achieving positive outcomes through customer satisfaction feedback
- Presenting innovative ideas that can improve client satisfaction during meetings
- Taking ownership of personal learning and development
- Demonstrating responsiveness, reliability and keeping all service‑level promises to clients
COMPETENCIES
- Strong and effective communication skills; ability to converse confidently with clients
- Ability to analyse and resolve client queries and follow through on outstanding issues
- Proficiency in MS Excel and MS Word
- High level of integrity and ability to ensure confidentiality of records and information
- Excellent interpersonal skills
- Ability to work efficiently and accurately under pressure
- Excellent time‑management skills