Reference Number: MMH250410-1
Job Title: Client Service Consultant
Position Type: Temporary
Role Family: Client Services
Location – Town / City: Leribe
Introduction:
An opportunity exists to be part of a high-performance culture that drives impact! Metropolitan Lesotho, a proud subsidiary of Momentum Group (listed on the Johannesburg Stock Exchange), is seeking a dynamic and self-motivated individual to fill the role of Temporary Client Service Consultant based in Hlotse, Lesotho. This is an exciting opportunity for someone ready to contribute to our high-performance culture and make a real impact. The successful candidate(s) will work closely with and report directly to the Clients Service Manager – Leribe.
Disclaimer:
As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose:
To render service to clients with good customer care, in line with business rules and principles.
Requirements:
- Degree in Business Management or equivalent, with 2 years’ experience in Customer Services
- Proficient in MS Excel and MS Word
Duties & Responsibilities:
- Service rendering to clients in line with business rules
- Receipting of cash premiums
- Accurate processing of policy holder’s benefits payments in line with internal procedures and guidelines
- Optimized customer care and quality of service
- Effective communication to clients and reliability in keeping promises
- Accurate filing of processed claims documents for convenient availability upon request
- Productivity reporting through consistent tracker completion
- Positive outcome from customer satisfaction feedback tracking
- Excellent contribution in team achievements
- Client retention
- Relodging of payment instructions
- Client satisfaction and minimum turnaround times
- Processing of all types of payments to policy holders within agreed turnaround times
- Responsiveness, reliability and fulfilling promises made to clients at service level
- Contribute innovative ideas that can enhance client satisfaction in client meetings
- Take ownership for own learning and development
Competencies:
- Strong and effective communication skills, ability to converse confidently with clients
- Ability to analyse and resolve queries and to follow through on outstanding issues
- High level of integrity. Must be able to ensure the security and confidentiality of records and information
- Ability to work efficiently and accurately under pressure
- Excellent time management skills
- Excellent interpersonal skills
- Business acumen, understands fundamental principles of good customer service and care
- Drive for results, completes assignments and tasks according to the pre-defined guidelines
- Client/stakeholder commitment, understands the minimum client requirements and consistently works to meet expectations
Closing Date: 2025/04/22