An opportunity exists to Be Part of a High-Performance Culture that Drives Impact! Metropolitan Lesotho, a proud subsidiary of Momentum Group (listed on the Johannesburg Stock Exchange), is seeking a dynamic and self-motivated individual to fill the role of Temporary Client Service Consultant (Unclaimed benefits) based in Maseru, Lesotho. This is an exciting opportunity for someone ready to contribute to our high-performance culture and make a real impact. The successful candidate(s) will work closely with and report directly to the National Clients Service Manager.
Role Purpose
- Provide quick and accurate administrative support, to enable the client service area to deliver a professional service to clients within Service Level Agreements and legislative / compliance requirements.
Requirements
- Degree in Business Management or equivalent, with 2 year’s experience in Customer Services.
- Proficient in MS Excel and MS Word
Duties and Responsibilities
- Ensuring the accuracy and completeness of client data, compliance with Know Your Customer (KYC) regulations.
- Effective identification and resolution of unclaimed benefits.
- Supports operational excellence by maintaining high data integrity,
- Improving regulatory compliance,
- Ensuring beneficiaries are identified and informed about their claims.
- Service rendering to clients in line with business rules.
- Accurate processing of policy holder’s benefits payments in line with internal procedures and guideline.
- Optimized customers care and quality of service.
- Effective communication to clients and reliability in keeping promises.
- Accurate filing of processed claims documents for convenient availability upon request.
- Productivity reporting through consistent tracker completion.
- Positive outcome from customer satisfaction feedback tracking.
- Excellent contribution in team achievements.
- Client retention.
- Relodging of payment instructions.
- Client satisfaction and minimum turnaround times.
- Processing of all types of payments to policy holders within agreed turnaround times.
- Responsiveness, reliability and fulfilling promises made to client at service level.
- Contribute innovative ideas that can enhance client satisfaction in client meetings.
- Take ownership for own learning and development.
As an applicant, please verify the legitimacy of this job advert on our company career page.-346021306
Closing date: 2025/06/13