Job Description
To understand the customer needs and expectations and to develop and implement strategies that create customer loyalty, thereby increasing share of wallet and customer satisfaction
- Demonstrate innovation by applying continuous improvement of best practices, fine-tuning systems and optimising resources, leading to reduced costs and increased performance
- Develop, encourage and nurture collaborative relationships within business and/or across the FRG
- Actively coach team through providing advice about subject matter, solutions, principles and processes, and personal progression with the aim to improve performance.
- Deliver change initiatives, either identified internally or externally, from good practice to support opportunities to improve customer experience
- Focus on tactical service plans to deliver and continuously provide a consistent, seamless and positive customer experience
Job Details
Application Closing Date26/05/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.