Job Opportunity
Position: Cleaner
Reference Number: MH260313-10
Location: Maseru, Lesotho
Position Type : Permanent
Role Family: Administration
Introduction
Metropolitan Lesotho, through its client-facing brands such as Momentum Group, Multiply (wellness and rewards programme), and other specialist brands including Guardrisk and Eris Property Group, enables businesses and individuals to achieve their financial goals and life aspirations.
The organisation supports clients in growing savings, protecting assets, and investing for the future, while helping organisations care for and reward their employees and members.
Role Purpose
To ensure that the allocated area is clean and hygienic, and that all cleaning duties are carried out in line with key performance indicators.
Minimum Requirements
- Matric / LGCSE
Duties and Responsibilities
Internal Processes
- Cleaning of allocated areas, including vacuuming, washing crockery and cutlery, and cleaning floors and workspaces
- Cleaning of bathrooms and replacement of disposable items as per roster
- Ordering of stock in a timely manner
- Preparing tea and coffee for meetings
- Assisting with catering requirements for meetings
- Reporting broken equipment or office assets promptly
Client
- Build and maintain relationships with clients and internal and external stakeholders
- Deliver on service level agreements to ensure client expectations are met
- Make recommendations to improve client service and ensure fair treatment
- Contribute to a culture that promotes feedback and exceptional client service
- Monitor turnaround times and quality standards, and resolve issues promptly
- Support client service delivery goals in line with predefined standards
- Manage client queries and ensure accurate and timely resolution
- Use feedback to improve client service and business processes
People
- Build strong relationships by providing support and sharing expertise
- Continuously develop own knowledge and skills within the industry
- Positively influence and support change initiatives
- Contribute to innovation through new ideas and collaboration
- Promote a culture focused on productivity, service delivery, and quality
- Take ownership of personal career development
Finance
- Contribute to budgeting processes to minimise expenditure
- Identify solutions to enhance cost-effectiveness and operational efficiency
- Support governance processes, systems, and compliance requirements
- Escalate unresolved compliance issues appropriately
- Contribute to risk identification and provide recommendations
Competencies
- Documenting facts
- Exploring possibilities
- Impressing people
- Interpreting data
- Interacting with people
- Articulating information
- Generating ideas
- Establishing rapport
Application Details
- Closing Date: 9th June 2026
Disclaimer
Applicants are advised to verify the legitimacy of this job advert on the official company careers page.