LETSHEGO FINANCIAL SERVICES
Position: Claims and Administration Officer (Fixed Term)
– Degree in Insurance, Risk Management or Business Administration.
– Certification of Proficiency (COP) in Insurance is preferred
– 2 years experience in insurance with knowledge of insurance services/product lifecycle
– Experience in sales, or insurance administration
– Basic understanding of insurance administration and claims processes
Integrity and ethical standards
– Client service oriented
– Highly numerical with high degree of accuracy
– Proficient with data entry
– Excellent organizational skills, including file management
– Strong analytical and problem solving skills
– Ability to demonstrate sound judgment
– Ability to multi-task, balance priorities, and meet strict deadlines
– Ability to work independently, and as a member of a teamn
– Excellent interpersonal skills, demonstrating the ability to communicate and interact with both colleagues and clients
Critical Deliverables /Core Accountabilities and Responsibilities
– Facilitating the processing of claims for both funeral and credit life insurance.
– Conducting first level assessment of claims for eligibility and reporting redflags before passing the claim to the underwriter,
– Advising sales staff and clients on claiming processes.
– Monitoring claims payments to ensure that they are accurate and made in a timely manner
– Monitoring policyholder claims history to identify trends that may indicate fraudulent activity by customers.
– Coordinating with Sales team to help clients select appropriate coverage for their needs
– Processing new applications for insurance policies and updating customer records
– Monitoring policyholder claims history to identify trends that may indicate fraudulent activity by customers
– Handling of all insurance queries escalated from branches and Direct Sales Agents
– Maintaining knowledge of current laws affecting insurance policies and practices in order to ensure compliance with all regulations
o Key Performance Indicators
– Product Sales
– Customer satisfaction with products & services
– Premium collection
How to apply:
Suitably qualified and experienced candidates should submit their application letter, curriculum vitae with three referees and copies of educational certificates to:
[email protected] or hand deliver at Letshego Place, 20 Bowker Road, Old Maseru Toyota Building, Maseru, Lesotho on or before Friday 18th November 2022 at 1700hrs.
Disclaimer
Only shortlisted applicants will be contacted. Letshego Financial Services reserves the right to appoint the suitable candidates that meet the application requirements. No late applications will be accepted.