CHOC Childhood Cancer Foundation South Africa is a group of people on a mission to make a difference to children with cancer and their families, one paddock at a time. Armed with the slogan “Love Living Life”, The Organisation uses our lifestyle goals to raise money for CHOC Childhood Cancer Foundation SA.
Choc Childhood Cancer Foundation South Africa seeks to appoint a Face2Face Fundraiser – Team Leader to be based in Rivonia Sandton, Johannesburg.
Reports to: Individual Donor Coordinator
The purpose of this position is to manage a team of up to four Fundraisers, lead from the front by fulfilling the general tasks of the Fundraiser while supporting the team to attract individual donors, meet and exceed their contractual KPIs as well as personal targets at shopping centre’s and other private sites as directed.
Responsibilities:
Donor Acquisition
To travel to and from work at private sites for the purpose of acquiring donors as scheduled by the Individual Giving Coordinator, and as allocated in the weekly roster.
To meet and maintain over any 4-week period the contractual average daily sign-up rate
Be accountable for achieving daily goals or targets (in terms of quantity and quality), in accordance to the agreed Key Performance Indicators (KPIs)
To maintain an average donation and donor age as prescribed by the contractual requirements
To ensure that donors acquired meet the required standards
Training and Coaching:
Attend and actively participate in both field and classroom training, meetings and coaching as guided by the Individual Giving Coordinator
Maintain an updated knowledge of all CHOC programs
Identify training requirements for self as well as the team and communicate these to the Individual Giving Coordinator
Assist in delivering training to the Fundraisers alongside the Individual Giving Coordinator
Provide in-field coaching to Fundraisers by maintaining a working knowledge of proven F2F techniques, methods and skills required
Be responsible for the training and coaching of newly recruited Fundraisers in the field to ensure high employee retention rates beyond the probation period
Administration:
To accurately collect and record personal and sensitive information from pre-donors on the e-Mandate or paper forms when necessary, ensuring that the completed paper forms are stored securely until handed over to the Individual Giving Coordinator
To take responsibility of and keep safe all data capturing tools and equipment provided for the fulfilment of the role – such as, the tablet and the paper forms, gifts for donors and others.
To be responsible for the drafting of the weekly roster, and sharing it with the team once agreed upon with the Individual Giving Coordinator
To ensure that all leave taken, planned or unplanned, is correctly reported at the end of the week to the Individual Giving Coordinator, and the leave form correctly completed and submitted
To provide oversight over the leave application process for the Fundraisers, and ensure that all completed leave forms are submitted timeously to the Individual Giving Coordinator
To ensure that the team weekly target is set and communicated at the start of the week with the team, and reviewed daily at the start of each shift in that week in discussion with the Fundraisers.
To schedule meetings with each team member for weekly performance reviews, and submit minutes to the Individual Giving Coordinator in the same week.
To review and acknowledge performance results captured on the Dashboard, and indicate when there is a need for rectification.
To ensure that the stock levels of all stand collateral is maintained at sufficient operational levels, and this includes donor packs, etc.
In liaison with the CHOC Driver, to ensure that the stand is both setup and dismantled within the site’s prescribed times.
Advocacy:
To represent CHOC Childhood Cancer Foundation South Africa in a professional manner while at the site of work or otherwise, whilst in uniform/CHOC branded clothing, through speech, dressing, and behavior
To ensure that the team adheres to the organization’s Code of Conduct and all other relevant organization policies at all times to maintain a good image of the organization and the operation
Working relationships:
Externally – to foster and develop a good working relationship with Centre Managers or any other designated point of contacts at the private sites.
Internally – to work closely with the F2F Fundraising team, BD unit and others in order to learn and improve on the F2F Fundraising technique to raise funds for CHOC Childhood Cancer Foundation South Africa
Requirements:
Excellent communication skills
Strong interpersonal skills
Resilience
Results driven
Cooperative team player
Highly motivated and able to work well under pressure
Respect and understanding for cultural diversity
Punctual, honest and reliable
Valid and current driver’s license
Experience:
Proven success in leading a team of F2F Fundraisers is a requirement (1-2years experience)
Customer service experience
Demonstrated ability to inspire and motivate people
Ability to work independently
Experience in a supervisory role would be an advantage.
To apply submit a CV (maximum four pages), names and contact details of at least three recent referees, to [email protected]