Established in 1964, the African Development Bank (AfDB) is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 81 member states, including 54 in Africa (Regional Member Countries). The Bank’s development agenda is delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth. In order to sharply focus the objectives of the Ten Year Strategy (2013 – 2022) and ensure greater developmental impact, five major areas (High 5s), all of which will accelerate our delivery for Africa, have been identified for scaling up, namely; energy, agro-business, industrialization, integration and improving the quality of life for the people of Africa. The Bank is seeking to build a management team that will lead the successful implementation of this vision.
THE COMPLEX:
The Vice-President, Corporate Services and Human Resources, ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services. The Complex leads efforts to digitalize and transform the Bank into a knowledge-driven workforce, promote human resources policies that enhance talent, drive a performance -driven culture, and ensure the competitiveness of the Bank as the employer of choice. The Complex ensures that all Human Resources and Corporate Services are re-aligned to drive greater corporate performance and execution of the Bank’s strategic vision and priorities. The Complex is responsible for providing leadership in the formulation and implementation of Bank’s strategies on People, IT, General Services and Institutional Procurements, Language Services, Business Continuity and Health and Safety strategies.
THE HIRING DEPARTMENT/DIVISION:
The role of the Human Resources Management Department is to develop and execute a People Strategy, Policies, Processes and Practices that will enable the Bank to achieve its strategic Agenda. Core to the HR Strategy will be the attraction, development, engagement, motivation and retention of a best-in-class workforce.
Within the Human Resources Department (CHHR), Human Resources Operations, Methods & Compliance Division (CHHR.2) is responsible for the administration of the employee lifecycle, management of staff benefits, HR transactional processing, and management of the employee personnel data. Additionally, this Division is tasked for ensuring that HR leverages on the capability of technology to not only automate processes but to ensure full benefits by digitizing processes for efficiency.
THE POSITION:
The Chief Human Resources Information Systems and Processes Officer will be responsible for ensuring that all HR processes and workflows are reviewed, and aligned to current Policies, Processes, Procedures, Staff Regulations and Staff Rules, documented to ensure and allow for automation and digitisation. S/he will work closely with HR and IT within the Bank, to ensure that the partnership yields on-time delivery of developments and support of HR systems.
KEY FUNCTIONS:
Under the immediate supervision of the Division Manager CHHR2, the incumbent will undertake the following Key Responsibilities:
- Support all HR technology-based initiatives aiming at building efficiency and capacity through digitization and optimization of processes.
- Support client units and operations in HR with all their technology issues and all their systems change requests.
- Provide professional and technical support for prioritized HR processes through engineering or reengineering phases.
- Implement new processes and systems and provide support after go-live.
- Perform regular maintenance and recurring activities including maintaining configuration setups, workflow setups for HR actions, HR Reminder setup, Dependency Confirmation and Open Enrollment, etc.
- Ensure data consistency and assisting teams in preparing training materials, liaising with CHIS colleagues, distribute ad-hoc Mass Emails, manage HR Forms and codes for Staff Records.
- Supporting periodic system upgrades to all the HR applications.
- Lead all HR Process improvement and automation initiatives.
- The primary and urgent deliverable of the Processes and Technology unit is to design and establish an integrated technology/systems for all CHHR2 new approaches and processes.
- In partnership with CHIS, the unit will determine, source, and establish key platforms which include the following systems:
- Automatic Call Distribution system (ACD).
- Customer Relationship Management system (CRM).
- Associated service management systems.
- Document Processing Automation (OCR, IDP, or RPA).
- Develop feasibility studies and requirements analysis to justify and support the development of new and enhanced information systems. Keep available new releases, enhancements/new functionality and perform application research.
- Analyse user requirements, develop designs, and perform process modelling. Develop and recommend make/buy solutions to respond to business needs.
- Supervise and perform configuration changes to accommodate change. Perform initial testing of problem fixes, change requests, enhancement assessments and make recommendations to CHHR and CHIS management.
- Guide the development of training materials relating to IT applications and train users.
- Provide functional input needed by CHIS to evaluate continuing needs for hardware, software, databases, and operating systems, and further carry out detailed evaluations of operating systems, commercial software and programming utilities.
- Together with the manager, play a key role in team-building, live by the values of the Bank, and ensure that the service excellence principles of the Bank guide the delivery of the team.
- Ensure that staff data is managed applying best-of-class approaches and ensure house-keeping and archiving of data is to the required standard.
- Lead the change management initiatives to ensure best user-buy-in when systems are implemented.
- Providing documentation for all systems developments and functionality for easier reference (using the latest approaches and technology).
- Prioritising availability of all HR systems, and providing consistent, efficient client support to the Bank’s employees, managers, and HR personnel on the basis of targeted SLA’s to be agreed with clients.
- Project delivery (in different project roles) for all HR IT Projects.
COMPETENCIES (skills, experience and knowledge):
- Hold at least a Master’s degree in Human Resources Management, Information
Technology, Accounting, IT Project Management or other related disciplines. - Have a minimum of seven (7) years of relevant practical working experience in a large volume and busy computerized HR Unit.
- Deep knowledge of HR processes, HR Master Data, project Management, and HR Organizational Management principles.
- Demonstrable understanding of development methodology / life cycle.
- Ability to meet strict deadlines and work under pressure, and to schedule and prioritise the work for the team.
- Ability to work independently and coordinate with peers and other HR experts in a multidisciplinary team.
- Capacity to initiate and manage innovations and changes.
- Excellent skills in report writing and generation, communication, negotiation and project management.
- Requisite knowledge of SAP or other integrated Enterprise Resource Planning (ERP) system preferably in Human Resource (HR) modules.
- Personal competencies that demonstrate an ability to function in a manner that contributes to seamless operational effectiveness across HR.
- Demonstrable commitment to achieving the mandate of CHHR2, supporting the manager and the team to ensure on-time delivery of the mandate.
- Proven skills in problem solving and solution and root cause analysis.
- Client orientation, team work and stakeholder management and relation building.
- Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other.
- Excellent knowledge of the use of standard desktop software (Visio, Word, Excel, Access and PowerPoint).
THIS POSITION IS CLASSIFIED INTERNATIONAL STATUS AND ATTRACTS INTERNATIONAL TERMS AND CONDITIONS OF EMPLOYMENT.