Leadership Pipeline: Manage Function
Job Purpose
To build profitable relationships through innovative client strategies and understanding the needs and aspirations of prospective and existing clients and all stakeholders, capturing the potential clients within the Virtuous Circle, Client Retention, Cross-Sell and New to franchise Acquisition to maximise revenue within an acceptable risk profile in line with Nedbank Lesotho’s business strategy.
Job Responsibilities
- Ensure effective governance and control by adherence to regulatory and risk requirements.
- Manage the regional risk environment.
- Ensure effective security support for all points of presence.
- Ensuring client and stakeholder expectations are understood and met, building relationship through regular engagement.
- Build synergy across business functions
- Ensure alignment and achievement of strategy and create a completive advantage by translating the Nedbank and Business Units strategy into customized synchrony
- Manage reputational and financial risk.
- Consistently develop group synergies via strong collaboration with the goal to reduce the cost to income ratio.
- Manage revenue growth in the respective geographical area.
- Grow Micro Markets share within the region.
- Maximise income generation.
- Take accountability of the growth of the regional balance sheet.
- Unlock the potential of the virtuous circle.
- Retain and grow primary client base.
- Constantly source new business opportunities.
- Provide the expected ROI.
- Ensure transformational target are met.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Ensure issues raised in culture survey are addressed and results are improved.
- Deliver a world class service by ensuring a client centric culture.
- Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.
- Create a great place to work.
- Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank’s vision, values and strategy.
- Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements and ensuring a clear vision.
- Identify relevant development needs.
- Maintain a high performing team by identifying a talent pool through career conversations and using the talent grid principles and developing talent retention programmes.
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight.
- Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices.
- Proactively build sound relationships with clients.
- Manage and address all escalated client complaints within the SLA timelines.
- Effectively manage relationships with the following stakeholders: Business Units, MANCO, all product houses, clients, staff, business community, Sales Support Services, Credit, Business Services, Branch Administrative Centre, Compliance, Human Resources, Marketing and Finance, Product, Group & Centre counterparts, small-business developers, Non -Governmental Organisations, agents and dealerships.
Essential Qualifications – NQF Level
- Professional Qualifications/Honour’s Degree
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Master of Commerce degree / MBA / MBL
Minimum Experience Level
7 – 10 years industry experience with 4 years senior managerial experience.
Technical / Professional Knowledge
- Business administration and management
- Client service management
- Financial Accounting Principles
- Governance, Risk and Controls
- Nedbank policies and procedures
- Principles of project management
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Strategic planning
- Management information and reporting principles, tools and mechanisms
Behavioural Competencies
- Aligning Performance for Success
- Coaching
- Decision Making
- Facilitating Change
- Business Acumen
- Driving for Results