| Position | Chambermaid |
| Department | Social Enterprise | Inn & Conference Centre |
| Line Manager | Inn & Conferencing Manager (I&C) |
Objectives of the Role
To provide exceptional service focusing on the daily cleanliness of the Inn rooms and indoor and outdoor Inn & Conference spaces, while providing additional services in regards to cleanliness to other areas of K4L, as needed. Key accountabilities include: room and public space cleaning; laundry; room security and guest privacy control; inventory control support and special duties related to customer service delivery and
organizational capacity building.
Main Accountabilities
Area 1: Room & Public Space Cleaning
1.1 Clean and tidy all guest rooms, indoor and outdoor Inn and Conferencing spaces according to the set standard and established schedules
1.2 Conduct daily cleaning duties thoroughly and according to established schedules
1.3 Create daily job lists and record all serviced rooms
1.4 Attend to any additional cleaning requirements requested by the I&C Manager following inspections
1.5 Disinfect equipment and supplies regularly
Area 2: Laundry
2.1 Wash all linen, towels, napkins, table cloths and special requests according to the set standard and established schedules
2.2 Iron and store all linen neatly folded in the appropriate storage spaces
2.3 Maintain high standards of cleanliness and proactive maintenance of work areas (laundry room and linen room)
2.4 Ensure all laundry equipment is used according to best practice and preventatively maintained
Area 3: Room Security and Guest Privacy Control
3.1 Ensure the security of guests rooms and privacy of guests by checking and securing rooms
3.2 Respond in a timely manner to all customer queries and requests
3.3 Report on any shortages, damages or security issues
3.4 Comply with K4L health and safety regulations and act in line with Organizational policies and licensing laws
Area 4: Inventory control support
4.1 Check cleaning material levels and report to management when re-orders are needed
4.2 Replenish amenities according to operational standards and as guided by the I&C Manager
4.3 Participate in stocktaking in regards to linen, equipment and consumables
4.4 Assist in controlling operational costs and identifying measures to cut wastage
Area 5: Special duties – Customer Service & Capacity Building
5.1 Handle reasonable guests complaints/requests according to best practice
5.2 Work cooperatively with all team members to support the achievement of work plan activities designed to achieve identified goals and objectives
5.3 Train new staff on best practice, as requested
5.4 Learn K4L programming & SE brand and be in a position to communicate their messaging accurately and effectively to patrons and visitors
5.5 Remain current with and possess an excellent knowledge of all of the Inn & Conference Centres’ products, services, and answer questions to our clients
5.6 Support in the development
and implementation of professional development activities and trainings
5.7 Assist in developing systems for broader SE integration, operational improvements and business growth
5.8 Support in tour operations and other special activities, as requested by Senior management
Qualifications and Experience
Diploma in Hospitality Management or related
fields preferred
Food handling /safety & hygiene
certification a plus
Previous experience working in the
hospitality industry is a bonus
Flexibility to work in shifts, weekends and
holidays is essential
Work-based Skills and Competencies
Excellent customer service delivery and verbal communication skills essential
Passion for providing world-class hospitality
Demonstrated aptitude in decision making and problem solving
Great attention to detail
Proven ability to be highly organized and to prioritize tasks aligned with enterprise objectives
Proven ability to work independently and complete tasks to a high standard in fast-paced environments
Track record of working with integrity and honesty, showing an ability to keep information confidential
Demonstrated ability to work well within teams
How to Apply:
If you meet the requirements and are motivated to work helping others in a multicultural environment, please send a CV and Cover Letter explaining your motivation and fit for the role to [email protected]
Please note that only applications received via email will be considered.
Closing Date of applications is 19th April 2019 by 12:00 pm
If you have not heard from us within two (2) weeks of the closing date, please consider your application to be unsuccessful. Remember, we will only contact applicants who have been shortlisted for interview and will
not be able to provide feedback to those who have not been shortlisted, due to the sheer volume of applications.