The Cashier & Customer Service Assistant
This personnel will be responsible for handling sales transactions, providing professional customer service, and assisting clients with print and binding services. This individual is a key point of contact for walk-in customers and must uphold the company’s standards of accuracy, professionalism, and customer satisfaction.
Key Responsibilities
Cashiering Duties:
- Process sales transactions using the point-of-sale (POS) system.
- Issue receipts, handle cash and card payments accurately.
- Ensure cash register balances at the end of each shift.
- Maintain records of daily transactions.
- Ensure security and confidentiality of customer financial information.
Customer Service & Print Support:
- Greet customers and respond to inquiries about products and services.
- Assist clients with printing, photocopying, scanning, and laminating.
- Help customers with document formatting and basic design support as needed.
- Perform binding services (e.g., spiral, thermal, comb binding) professionally.
- Provide clear pricing information and service timeframes.
Operational Support:
- Keep the workstation, printing area, and front counter clean and organized.
- Monitor and report low stock of printing materials, paper, toner, etc.
- Assist in restocking shelves and managing minor inventory tasks.
- Follow up on print orders and customer collections.
- Maintain knowledge of all shop products, services, and promotions.
4. Qualifications & Experience
- Minimum of a high school completion certificate or equivalent; diploma in business, IT, or graphic design is an added advantage.
- Previous experience in cashiering or customer service is preferred.
- Proficiency in using printers, copiers, scanners, and binding equipment.
- Basic computer literacy (MS Word, Excel, Adobe Acrobat, etc.).
- Ability to learn and operate print and POS software.
Send CV, Cover Letter and Certified Qualifications to [email protected]