The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya with a sub-office in Pretoria, South Africa.
Based in Pretoria, South Africa – Church World Service seeks to appoint
CASE PROCESSING ASSISTANT (x12)
This position is responsible for the processing of refugee case files under the direction of a designated Case Processing Unit Supervisor. Reporting directly to a Case Processing Supervisor, Case Processing Assistants will complete all tasks related to refugee case processing, ensuring strict adherence to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.
Case Processing Assistants will be responsible for the following duties:
Maintains complete and accurate records in WRAPS (Worldwide Refugee Admissions Processing System) and physical files of all actions taken on a case.
Receives, creates and enters new applications in WRAPS.
Creates physical files and updates data in WRAPS as appropriate.
Review cases to ensure they are good for Prescreen or USCIS interviews.
Schedules cases in WRAPS as per the calendar and matrix provided.
Requests security checks and updates data in WRAPS as appropriate.
Scans and attaches documents in WRAPS.
Holistically reviews and ensures case is ready for the next stage in process.
Prepares decision letters for onward distribution to refugee applicants.
Reviews cases in WRAPS and physical file and completes travel packets for travel ready cases.
Conducts regular quality assurance checks to ensure cases are consistently and correctly updated, electronically and in the physical file.
Completes other duties as assigned by CWS/RSC Africa Management.
Case Processing Assistants must meet the following criteria:
High School Diploma or equivalent is required
Five (5) years of paid work experience is required, or a Bachelor’s Degree in lieu of five years paid work experience.
Must be able to accurately type 5100 kph with a 95% accuracy rating
Must achieve 80% pass mark on administered assessments
Should be comfortable to communicate effectively both verbally and in writing with senior staff and external stakeholders
Must follow instructions from the Supervisor with a positive and receptive attitude.
Must deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public
Always conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP
View full job description to view full requirements on teamwork, communication and working conditions
The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. A clear MIE background check is required before the start of employment. Must be legally eligible to work full time in South Africa.
View the full job description and application instructions on the Vacancies page at www.actionappointments.co.za and email your application by Friday September 3rd 2021 to [email protected]