ExpressCredit Lesotho is a fast-scaling, technology-enabled consumer lending company on a mission to redefine access to finance. We focus on serving individuals who are often overlooked by traditional financial institutions, using smart data, digital platforms, and innovative thinking to deliver fast, flexible, and responsible lending solutions.
At ExpressCredit, we’re not just providing loans—we’re enabling opportunities. We help people manage everyday needs, overcome financial challenges, and take steps toward long-term financial stability. Everything we do is driven by our belief that access to finance should be fair, inclusive, and empowering.
We’re building more than a business—we’re building impact.
As we continue to grow across markets, our ambition is to set a new standard in consumer finance while making a meaningful difference in the communities we serve
YOUR MISSION
ExpressCredit Lesotho is seeking a motivated and hands-on Call Centre Agent to be responsible for responding to customer queries, complaints and troubleshooting customer service problems by managing the flow of incoming calls, emails and applications. Always assisting customers in a professional way, in some cases dialling out to make outbound sales.
- Handle customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Document all customer interactions according to standard procedures.
- Route calls or inquiries to the appropriate department when necessary.
- Resolve customer complaints and escalate unresolved issues to supervisors.
- Process customer applications, web applications, and related forms in the ERP system.
- Conduct follow-ups on customer inquiries and pending requests.
- Sell and upsell products and services to customers.
- Complete call logs, reports, and maintain required attendance standards.
- Conduct outbound calls as assigned by the Sales and Operations Manager.
YOUR PROFILE
- Diploma or tertiary qualification in a related field; a background in Finance will be an added advantage.
- Proficient in relevant computer applications and systems.
- Minimum of 1–2 years’ experience in a call centre or customer service environment.
- Strong verbal and written communication skills.
- Good customer service and problem-solving skills.
WHAT WE OFFER
- A dynamic and collaborative work environment with a growing and ambitious team
- Opportunities for professional development and growth within a regional group structure
- Competitive salary package aligned with your experience and responsibilities
- Supportive leadership and the chance to contribute to people-focused initiatives
- A culture that values integrity, accountability, and innovation
- Exposure to multi-country practices and Group-level collaboration
- Employee benefits in line with company policy (e.g. staff events, internal training, wellness initiatives)
- A 100% contribution to a pension fund
- A medical aid