To be successful in this position, you must have strong written, verbal and interpersonal communication skills, as well as the ability to exhibit professionalism in handling multiple tasks in a fast-paced environment. Given the high volume of the work, you also must be able to adhere to a strict break and lunch schedule as well as remaining available to take calls throughout assigned shift to ensure we are meeting customer satisfaction.
MINIMUM QUALIFICATIONS
- Minimum 1 year of experience in a high volume, inbound contact/call center.
- Must be able to work assigned schedule in a 24/7 call center that will include nights, weekends and holidays.
- Must be able to work a 3-week training schedule Monday through Friday during standard business hours.
PREFERRED QUALIFICATIONS
- Experience with payments, card solution and/or banking.
- Strong data entry and navigation skills.
- Ability to type at least 45 WPM.
- Receptive to feedback, coaching and suggestions for improvement.
- Computer literate with a strong working knowledge of MS Office (Word, Excel, Outlook).
ESSENTIAL FUNCTIONS
- Answers inbound calls for fraudulent /suspicious transaction questions.
- Assist cardholders/financial institutions with lost or stolen card reports.
- Monitors and analyzes transactions to detect suspicious activity and protect customer accounts and assets.
- Accurately updates cases with proper notes/status depending on response from cardholders.
- Meets with supervisor regularly to discuss feedback and coaching, employees must be receptive to feedback provided.
- Works as a team-player, willing to help others as needed.
- Assists cardholders with transaction assistance following strict procedures to help obtain approvals, referring them to financial institution when applicable.
- Contacts customers when potential fraud or risk has been identified to verify account activity.
- Attend mandatory training sessions to stay updated on product or company policy changes.
- Stay up to date on emails, ensuring timely responses to supervisors and trainers.
- Additional duties and responsibilities offered to employees as they progress within the department by demonstrating strong product knowledge and exceptional metrics.
Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Females, minorities, veterans, and individuals with disabilities are encouraged to apply.
Job Type: Full-time
Salary: $15.00 to $18.00 /hour
Experience:
- Call Center: 1 year (Required)
Work Location:
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Flexible schedule
- Tuition reimbursement
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
- A job for which people with disabilities are encouraged to apply
Schedule:
- Weekends required
- Holidays required