Recruitment Opportunity
Maseru Golf Club is recruiting a Caddy Master who has the ability to manage, coordinate, supervise, and support caddies while maintaining high standards of professionalism, customer service, safety and discipline.
Purpose of the Position
The Caddy Master will be responsible for managing, coordinating, supervising, and supporting caddies while ensuring professional service, safety, discipline, and smooth golf course operations.
Key Duties and Responsibilities
A. Caddy Management
- Organise and allocate caddies to golfers according to the club’s procedures.
- Maintain an accurate caddy roster or register.
- Ensure caddies report for duty on time and are appropriately dressed.
- Monitor caddy attendance, availability, and conduct.
- Ensure fair and orderly allocation of caddies.
- Maintain discipline and address minor disputes professionally.
- Report serious disciplinary matters to the appropriate supervisor.
B. Golfer and Customer Service
- Welcome golfers and assist them with caddy requirements.
- Understand the needs of golfers and provide professional assistance.
- Ensure that golfers pay appropriate green fees before entering the golf course.
- Ensure golfers receive a suitable caddy where required.
- Handle complaints politely and professionally.
- Maintain a positive relationship between golfers and caddies.
C. Golf Course Operations
- Support the smooth movement of golfers onto the course.
- Assist with maintaining an appropriate pace of play.
- Ensure caddies understand and follow golf course rules and etiquette.
- Coordinate with golf-course marshals, starters, clubhouse staff, and management where necessary.
- Assist in managing busy periods, tournaments, and special events.
D. Safety and Conduct
- Ensure caddies understand basic safety procedures.
- Monitor conduct around golfers, golf carts, equipment, and the course.
- Ensure caddies do not interfere with play.
- Report accidents, incidents, misconduct, or unsafe behaviour immediately.
- Promote respect, courtesy, and professional behaviour.
E. Administration and Reporting
- Maintain daily attendance records.
- Keep accurate records of caddy allocations where required.
- Report operational problems to management.
- Monitor caddy performance and identify training needs.
- Assist with maintaining caddy-related policies and procedures.
Qualifications and Experience
- Minimum qualification of COSC or LGCE with a pass in English Language is a requirement.
- Minimum three years of experience of golf is required.
- In-depth knowledge of golf rules, etiquette, regulations and procedures is required.
- Effective report writing skill is a requirement.