Business Support Officer x2



The Authority seeks applications from qualified, competent and highly motivated individuals to fill the following position within the organisation. The position is based in Maseru. The position requires good spoken and written Sesotho and English and well-rounded
interpersonal skills. A competitive and market-related remuneration package including noncontributory benefits is offered. Brief description of the position is provided below.

Business Support Officer (2) positions

Job Scope:
The officer will take part in Software Development projects within LAA, either implemented by external contractor or led internally. The officer is also responsible for providing support to LAA MIS Applications, and Training of end users as needed.

Specific Duties and Responsibilities:
• Support the roll-out of new applications
• Develop or participate in the development of bespoke software applications in accordance with agreed standards
• Participate in development system requirements specifications to facilitate development of application systems
• Deployment, Support, Maintenance & Administration of LAA MIS Applications such as LAA Financial Management System, LAA Human Resource Management System and others
• Backup and Recovery of MIS Applications and data in accordance to LAA’s Backup Policy and Disaster Recovery Plan respectively
• Provide technical support and training to and establishing consultative relationships with customers, advising on the effective use of Applications as well as the policy and procedural provisions
• Keep abreast of new technological developments and solutions

Key Result Areas:
• Timely, efficient and accurate completion of assigned tasks such as software tasks
• Adherence to software development standards and procedures
• Timely, efficient resolution of problems
• Adherence to ICT policies and procedures

BSC Computer Sciences or BSC Computer Engineering with at least 3-year experience in software development and support
• Working knowledge of modelling in the context of software and database
• Experience researching, analysing and interpreting automated system problems
• Knowledge of programming languages such as Java, SQL, front-end stack languages

• Excellent communication skills
• Analytical skills
• Problem solving skills
• Collaboration skills
• a strong customer focus
• Attention to detail.

• Basic customer communication and service principles
• Basic computer skills
• Ability to follow instructions

• At least one (1) year work experience preferably related to customer support or providing information

Submission of Applications
All applications must include a fully completed application form, a detailed CV with the names and contact details for three referees, and a covering letter. Application forms may be downloaded from the Authority’s website

Completed application forms, detailed curriculum vitae, and cover letter may be emailed to [email protected], for the attention of The Director of Corporate Services, Land Administration Authority. For further information please call 22214100

Applications must be received on or before Friday, 5 th August 2022. All shortlisted applicants will be informed as to the status of their applications (please provide an email address for this purpose). Applicants who do not hear from the Authority by 31st August 2022 may assume that their applications have not been successful.